---
title: Fulfilling hardware asset requests
description: You can fulfill hardware asset requests submitted through the Service Catalog application manually or by using the Help manage hardware asset requests agentic workflow.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-asset-management/hardware-asset-management/fulfilling-hardware-asset-requests.html
release: australia
product: Hardware Asset Management
classification: hardware-asset-management
topic_type: concept
last_updated: "2026-06-05"
reading_time_minutes: 6
breadcrumb: [Use, Hardware Asset Management, IT Asset Management, Asset Management]
---

# Fulfilling hardware asset requests

You can fulfill hardware asset requests submitted through the Service Catalog application manually or by using the Help manage hardware asset requests agentic workflow.

-   **[ServiceNow Otto for Hardware Asset Management \(HAM\) AI agent collection Help manage hardware asset requests agentic workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/now-assist-ham-fulfill-req-agent-workflow.md)**  
Use the Help manage hardware asset requests agentic workflow, driven by AI agents, to handle your employees' hardware asset requests automatically. The AI agents fulfill requests by either consuming the available local stock, or by generating transfer orders or purchase orders.
-   **[Fulfill hardware asset requests manually by using the Standard Hardware Asset Request flow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/hardware-request-flow.md)**  
Use a hardware asset request flow for requesting, sourcing, and deploying hardware catalog items from the Service Catalog application.

**Parent Topic:**[Using Hardware Asset Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/using-ham-classic.md)

**Related topics**  


[Analyze hardware assets using the Generate hardware asset insights generative AI skill]()

[Work with hardware normalization]()

[Manage asset bundles from your inventory]()

[Manage your inventory through pallet assets]()

[Manage loaner assets]()

[Donate assets to charity organizations]()

[Use Advanced Shipment Notification]()

[Manage RMA requests]()

[Create an inventory stock order request]()

[Create a disposal order]()

[Audit hardware asset inventory]()

[Request a Hardware Asset Refresh]()

[Manage your expiring contracts for leased hardware assets]()

[Reclaim hardware assets]()

[View RFID information of assets]()

[Manage the lifecycle of hardware models with calculated lifecycle templates]()

[Create an internal lifecycle in the Hardware Asset Workspace]()

[Calculate the active lifecycle phase for a model]()

[Receive asset warranty details from Lenovo]()

[Manage stockrooms]()

[Track shipments using the integration framework]()

[Track asset location using indoor maps]()

[Assess performance of Hardware Asset Management]()

[Manage refresh of assets using Zero Touch Refresh]()

[Configure the Total Cost of Ownership of assets]()

[Manage Hardware Asset Management subscriptions]()

[Manage repair of defective assets in your stockroom in the Hardware Asset Workspace]()

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[Manage hardware asset tasks using the Mobile Agent application]()

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[Audit your hardware assets by using Asset Attestation]()

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[Acknowledge receipt of assets on the Employee Center portal]()

[Update associated Decision tables for HAM flows]()