---
title: Hardware Asset Management
description: The ServiceNow Hardware Asset Management \(HAM\) application is a licensable application that on activation provides advanced workflow, automation, and mobile capabilities to maintain your assets.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-asset-management/hardware-asset-management/ham-landing-page.html
release: australia
product: Hardware Asset Management
classification: hardware-asset-management
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [IT Asset Management, Asset Management]
---

# Hardware Asset Management

The ServiceNow® Hardware Asset Management \(HAM\) application is a licensable application that on activation provides advanced workflow, automation, and mobile capabilities to maintain your assets.

Watch this short video for an introduction to the Hardware Asset Management application.

\[Omitted video\] Description: Hardware Asset Management overview

**Note:** Beginning with the ServiceNow AI Platform® Washington DC release, limited support is provided for the Hardware Asset Management Core UI interface. While it remains active in your instance, including when you upgrade to a new ServiceNow AI Platform release, the best approach is moving to the new workspace experience. For more information, see [KB1584544](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584544), [Hardware Asset Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/using-ham-workspace.md) and [Next Experience UI](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/next-experience-landing-page.md).

<table id="table_iwv_lpv_klb" class="nav-card"><tbody><tr><td>

[Explore\[Omitted image "bus-explore.svg"\] Alt text: Learn the key features and business value that the Hardware Asset Management application offers.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/exploring-ham.md)

</td><td>

[Configure\[Omitted image "bus-optimize-manage.svg"\] Alt text: Activate Hardware Asset Management supporting plugins and assign roles.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/configuring-ham.md)

</td><td>

[Use\[Omitted image "bus-manage.svg"\] Alt text: Use the Hardware Asset Management to efficiently manage your hardware assets.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/using-ham-classic.md)

</td></tr><tr><td>

[Reference\[Omitted image "bus-learn.svg"\] Alt text: Improve your business processes and practices by visualizing actionable data.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/reference-hardware-asset-management.md)

</td><td>

[Hardware Asset Management Integrations\[Omitted image "bus-integration-and-apis.svg"\] Alt text:Connect Hardware Asset Management with ServiceNow applications and external systems to extend your asset management capabilities.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/ham-integrations.md)

</td><td>

[ServiceNow Otto for Hardware Asset Management \(HAM\)\[Omitted image "bus-ai-otto.svg"\] Alt text:Use the ServiceNow Otto for Hardware Asset Management \(HAM\) application to streamline and automate the hardware asset request process with the agentic workflows.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/now-assist-for-hardware-asset-management/now-assist-ham.md)

</td></tr><tr><td>

[Device as a Service \(DaaS\)\[Omitted image "bus-laptop.svg"\] Alt text:Use the Device as a Service \(DaaS\) feature to provide assets and asset management services to customers of DaaS providers via a subscription model.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/exploring-daas.md)

</td><td>

 

</td><td>

 

</td></tr></tbody>
</table>Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).

## Learn

[What is Hardware Asset Management?](https://www.servicenow.com/products/it-asset-management/what-is-hardware-asset-management.html)