---
title: Install ServiceNow Otto for Hardware Asset Management \(HAM\)
description: If you have the admin role, you can install the ServiceNow Otto for Hardware Asset Management \(HAM\) application. ServiceNow Otto for HAM enables asset managers and procurement users to use the capabilities of agentic workflows in Hardware Asset Management.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-asset-management/hardware-asset-management/install-now-assist-ham.html
release: australia
product: Hardware Asset Management
classification: hardware-asset-management
topic_type: task
last_updated: "2026-06-04"
reading_time_minutes: 1
breadcrumb: [Configure ServiceNow Otto for HAM, Configure, Hardware Asset Management, IT Asset Management, Asset Management]
---

# Install ServiceNow Otto for Hardware Asset Management \(HAM\)

If you have the admin role, you can install the ServiceNow Otto for Hardware Asset Management \(HAM\) application. ServiceNow Otto for HAM enables asset managers and procurement users to use the capabilities of agentic workflows in Hardware Asset Management.

## Before you begin

Role required: admin

## Procedure

1.  Go to the [ServiceNow Store](https://store.servicenow.com/store).

2.  In the search bar, enter ServiceNow Otto for Hardware Asset Management \(HAM\) and then select **Search**.

3.  Select the ServiceNow Otto for Hardware Asset Management \(HAM\) widget and then select **Get** to make this application available for installation on your ServiceNow instance.

4.  On your ServiceNow instance, navigate to **All** > **System Definitions** > **Plugins**.

5.  Search for the ServiceNow Otto for Hardware Asset Management \(HAM\) application.

6.  Select **Install**.


## Result

The agentic workflow and the AI agents included in the ServiceNow Otto for Hardware Asset Management \(HAM\) application are installed on your ServiceNow instance.

## What to do next

1.  Enable the Now Assist panel to access the AI agents. For details, see [Activate the ServiceNow Otto panel standard chat](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/activate-now-assist-panel.md).
2.  Activate the AI Search application on your ServiceNow instance enabling the AI agents to search and get related records.
    1.  Navigate to **All** > **AI Search** > **AI Search Status**.
    2.  Trigger the automatic AI Search activation process on your ServiceNow instance by selecting **Request AI Search**.

        **Note:** The activation process can take up to 24 hours.