---
title: Manage RMA requests
description: Initiate a Return Merchandise Authorization \(RMA\) process by submitting an RMA request to initiate an RMA process with your vendor. You can repair or replace a faulty asset.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-asset-management/hardware-asset-management/manage-rma-req.html
release: australia
product: Hardware Asset Management
classification: hardware-asset-management
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 6
breadcrumb: [Use, Hardware Asset Management, IT Asset Management, Asset Management]
---

# Manage RMA requests

Initiate a Return Merchandise Authorization \(RMA\) process by submitting an RMA request to initiate an RMA process with your vendor. You can repair or replace a faulty asset.

After you submit an RMA request for a defective asset, you must go through various tasks to finalize repairing or replacing the asset.

To close an RMA request, you have to close each of its request lines separately. To close a line, you have to complete all the line's RMA tasks, and you must provide any necessary information about the line. You close a line by first closing its Assessment task. Then the defective asset is sent for either off-site or on-site repair. The line is closed after all these tasks are finished.

-   **[Submit an RMA request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/submit-rma-request.md)**  
Submit a Return Merchandise Authorization \(RMA\) request to initiate an RMA process with your vendor. You can repair or replace a faulty asset.
-   **[Closing an RMA request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/closing-rma-request.md)**  
After you submit an RMA request for a defective asset, you must go through various tasks to finalize repairing or replacing the asset.

**Parent Topic:**[Using Hardware Asset Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/using-ham-classic.md)

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