---
title: Procurement and fulfillment
description: Manage the end-to-end procurement and fulfillment of hardware assets, from processing incoming shipments and creating stock orders to handling returns, loaner assets, and AI-assisted request management.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-asset-management/hardware-asset-management/procurement-fulfillment-ham.html
release: australia
product: Hardware Asset Management
classification: hardware-asset-management
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 3
breadcrumb: [Use, Hardware Asset Management, IT Asset Management, Asset Management]
---

# Procurement and fulfillment

Manage the end-to-end procurement and fulfillment of hardware assets, from processing incoming shipments and creating stock orders to handling returns, loaner assets, and AI-assisted request management.

## Tasks

Perform these tasks as needed to manage hardware asset procurement and fulfillment operations in HAM.

|Task|Description|
|----|-----------|
|[Fulfill hardware asset requests](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/fulfilling-hardware-asset-requests.md)|Manage hardware asset requests through the standard request flow, either manually or using an agentic workflow.|
|[Fulfill hardware asset requests using the Zero Touch request flow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/managing-standard-hw-req-ztr.md)|Fulfill standard hardware assets through an external provider using the Zero Touch request flow.|
|[Use Advanced Shipment Notification](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/advanced-shipment-notification.md)|Receive and reconcile incoming hardware assets against purchase orders before they arrive in your stockroom.|
|[Create an inventory stock order request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/create-inventory-stock-order.md)|Create stock orders to replenish hardware asset inventory in your stockrooms based on demand or stock rule thresholds.|
|[Manage RMA requests](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/manage-rma-req.md)|Initiate and track return merchandise authorization requests for defective or incorrect assets returned to vendors.|
|[Manage loaner assets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/manage-loaner-asset.md)|Issue and track loaner hardware assets to employees while their primary assets are being repaired or replaced.|
|[Track shipments using the integration framework](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/tracking-shipments-using-integration-framework.md)|Monitor shipment status updates from your third-party carrier application.|

-   **[Fulfilling hardware asset requests](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/fulfilling-hardware-asset-requests.md)**  
You can fulfill hardware asset requests submitted through the Service Catalog application manually or by using the Help manage hardware asset requests agentic workflow.
-   **[Use Advanced Shipment Notification](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/advanced-shipment-notification.md)**  
Use Advanced Shipment Notification \(ASN\) to automate and create asset records when your assets are in transit.
-   **[Create an inventory stock order request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/create-inventory-stock-order.md)**  
Create an inventory stock order request so that you can order new hardware in bulk for your stockrooms. The Hardware Stock Order flow tracks your order through approval, sourcing, and receiving.
-   **[Manage RMA requests](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/manage-rma-req.md)**  
Initiate a Return Merchandise Authorization \(RMA\) process by submitting an RMA request to initiate an RMA process with your vendor. You can repair or replace a faulty asset.
-   **[Manage loaner assets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/manage-loaner-asset.md)**  
Request a loaner asset or consumable for a short period. You can also prepare the loaner asset or consumable for deployment and reclamation by using loaner asset tasks. Deploy the loaner asset or consumable for a specific period, and reclaim it on the return date.
-   **[Track shipments using the integration framework](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/tracking-shipments-using-integration-framework.md)**  
Track your shipments in real time by integrating your ServiceNow instance with your third-party carrier's application through the integration framework provided by the IT Asset Management application.

**Parent Topic:**[Using Hardware Asset Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/using-ham-classic.md)

**Related topics**  


[Inventory and stockroom operations]()

[Repair and maintenance]()

[Asset lifecycle and disposal]()

[Attestation and conformance]()

[Reporting and performance]()

[Employee self-service]()

[Manage hardware asset tasks using the Mobile Agent application]()