---
title: Acknowledge receipt of an asset on a mobile device
description: As an employee, acknowledge receipt of the new asset that you received through a Zero Touch Refresh request on a mobile device.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-asset-management/hardware-asset-management/receive-assets-from-ztr.html
release: australia
product: Hardware Asset Management
classification: hardware-asset-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Manage refresh of assets using Zero Touch Refresh, Use, Hardware Asset Management, IT Asset Management, Asset Management]
---

# Acknowledge receipt of an asset on a mobile device

As an employee, acknowledge receipt of the new asset that you received through a Zero Touch Refresh request on a mobile device.

## Before you begin

To use your mobile device for this acknowledgment, you must have the ServiceNow mobile app installed on your iOS or Android mobile device.

Role required: none

## Procedure

1.  Navigate to **My Items** > **My assets**.

2.  Tap the asset.

3.  Tap **Scan delivered asset**.

4.  Provide the asset tag information.

    -   To provide the information through a scan, scan the asset tag of the asset.
    -   To provide the information manually, enter a value in the **Asset tag** field.
5.  Select **Submit**.


## Result

-   The state of the asset changes to **In use**.
-   The state of the Receive asset task of the Zero Touch Refresh request changes to **Closed**.

**Parent Topic:**[Manage refresh of assets using Zero Touch Refresh](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/refresh-hardware-uisng-ztr.md)

**Related topics**  


[Configure replacement models for a refresh model]()

[Request a hardware asset refresh through Zero Touch Refresh]()

[Fulfill a Zero Touch Refresh Fulfillment Request]()

[Process a Zero Touch Refresh request]()

[Acknowledge receipt of an asset through the Core UI]()