---
title: Continue to track delayed shipments
description: Continue to track a stale hardware asset shipment that is delayed if the reason for the delay is known.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-asset-management/hardware-asset-management/track-delayed-shipments.html
release: australia
product: Hardware Asset Management
classification: hardware-asset-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Stale shipments, Track shipments using the integration framework, Use, Hardware Asset Management, IT Asset Management, Asset Management]
---

# Continue to track delayed shipments

Continue to track a stale hardware asset shipment that is delayed if the reason for the delay is known.

## Before you begin

Role required: inventory\_user \(read\),inventory\_admin, or asset\_integration\_admin

## Procedure

1.  Navigate to **All** > **Hardware Asset Workspace** > **Asset operations**.

2.  From the **Shipment** list, select **Shipments**.

3.  Select a shipment record that you want to track.

4.  On the Shipment details form, select the **Ignore stale check** check box.

5.  Select **Save**.


## Result

-   The **Stale shipment** check box on the Shipment details form is automatically cleared.
-   The tracking number of this shipment is sent to the carrier for tracking and this shipment record won’t be marked as stale again.

**Parent Topic:**[Stale shipments](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/stale-shipments.md)