--- title: Track shipments using the integration framework description: Track your shipments in real time by integrating your ServiceNow instance with your third-party carrier's application through the integration framework provided by the IT Asset Management application. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/it-asset-management/hardware-asset-management/tracking-shipments-using-integration-framework.html release: australia product: Hardware Asset Management classification: hardware-asset-management topic_type: concept last_updated: "2026-03-12" reading_time_minutes: 7 breadcrumb: [Use, Hardware Asset Management, IT Asset Management, Asset Management] --- # Track shipments using the integration framework Track your shipments in real time by integrating your ServiceNow instance with your third-party carrier's application through the integration framework provided by the IT Asset Management application. - **[Creating an integration script include for third-party carrier applications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/creating-integration-script-include-ham.md)** In order to integrate with a ServiceNow instance, a third-party carrier application must have a script include that extends the base class `ITAMShipmentIntegration` script on its ServiceNow instance to receive the shipment tracking number from the customer's ServiceNow instance and respond with the carrier-related details. - **[Connect your ServiceNow instance with a shipping carrier application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/associate-shipping-carrier-int-profile.md)** Associate a shipping carrier with an integration profile to connect your ServiceNow instance to the carrier application. - **[Remove a shipping carrier from an integration profile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/remove-shipping-carrier.md)** Remove a shipping carrier that you no longer want to associate with an integration profile. - **[Create a carrier integration profile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/create-carrier-integration-profile.md)** Create a carrier integration profile for your carrier by specifying the API and connection details that are used to connect your ServiceNow instance to the third-party shipping carrier application. - **[View the carrier integration profile details](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/view-integration-profiles.md)** View the details of the carrier API used to connect your ServiceNow instance to the third-party shipping carrier application. - **[Test the integration with the carrier API](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/test-carrier-api-integration.md)** Check the connection with the carrier API to handle any connection issues such as invalid credentials, incorrect tracking details, and issues with the integration script include. - **[Create a shipping carrier record](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/create-shipping-carrier.md)** Create a shipping carrier record used to associate the carrier with an integration profile. - **[View hardware asset shipment details](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/view-hardware-asset-shipments.md)** View all hardware asset shipment details in a single place in the Hardware Asset Workspace. - **[Stale shipments](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/stale-shipments.md)** Shipments that are delayed due to various reasons such as an incorrect tracking number, the loss of a shipment package during transit, and invalid connection details are considered stale shipments. - **[Track a hardware asset shipment](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/track-hardware-asset-shipments.md)** Track the progress of your hardware asset shipment that isn't delivered and that has a carrier associated with an active integration profile. **Parent Topic:**[Using Hardware Asset Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/using-ham-classic.md) **Related topics** [Analyze hardware assets using the Generate hardware asset insights generative AI skill]() [Work with hardware normalization]() [Manage asset bundles from your inventory]() [Manage your inventory through pallet assets]() [Manage loaner assets]() [Donate assets to charity organizations]() [Use Advanced Shipment Notification]() [Manage RMA requests]() [Create an inventory stock order request]() [Create a disposal order]() [Fulfilling hardware asset requests]() [Audit hardware asset inventory]() [Request a Hardware Asset Refresh]() [Manage your expiring contracts for leased hardware assets]() [Reclaim hardware assets]() [View RFID information of assets]() [Manage the lifecycle of hardware models with calculated lifecycle templates]() [Create an internal lifecycle in the Hardware Asset Workspace]() [Calculate the active lifecycle phase for a model]() [Receive asset warranty details from Lenovo]() [Manage stockrooms]() [Track asset location using indoor maps]() [Assess performance of Hardware Asset Management]() [Manage refresh of assets using Zero Touch Refresh]() [Configure the Total Cost of Ownership of assets]() [Manage Hardware Asset Management subscriptions]() [Manage repair of defective assets in your stockroom in the Hardware Asset Workspace]() [Manage picking hardware assets within your stockroom for Hardware Asset Management workflows]() [Manage hardware asset tasks using the Mobile Agent application]() [Manage asset put away using the Hardware Asset Workspace]() [Audit your hardware assets by using Asset Attestation]() [Manage contract repository agentic workflow in the Hardware Asset Workspace]() [Manage obligations in the Hardware Asset Workspace]() [Acknowledge receipt of assets on the Employee Center portal]() [Update associated Decision tables for HAM flows]()