---
title: Create a reserve entitlement for Microsoft online services in the Software Asset Workspace
description: Create a reserve entitlement for Microsoft online services in the Software Asset Workspace so that you can add licenses to an existing Microsoft 365 subscription.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-asset-management/software-asset-management/create-0365-reserve-entitlements-workspace.html
release: australia
product: Software Asset Management
classification: software-asset-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 3
breadcrumb: [Creating reserve entitlements for Microsoft online services, Microsoft 365 integration, Software Asset Management publisher pack for Microsoft, Supported software publisher licenses, Software Asset Management, IT Asset Management, Asset Management]
---

# Create a reserve entitlement for Microsoft online services in the Software Asset Workspace

Create a reserve entitlement for Microsoft online services in the Software Asset Workspace so that you can add licenses to an existing Microsoft 365 subscription.

## Before you begin

To create reserve entitlements for Microsoft online services in the Software Asset Workspace, you must request and activate the Software Asset Workspace \(sn\_sam\_workspace\) store application. For details on requesting and activating the Software Asset Workspace \(sn\_sam\_workspace\) store application, see [Request Software Asset Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/software-asset-management/t_RequSoftwareAssetMgmt.md).

Role required: sam\_user or sam\_admin

## Procedure

1.  From your ServiceNow instance, navigate to **Software Asset** > **Software Asset Workspace**.

    The Software Asset Workspace launches in a new tab.

2.  From the left navigation menu of the Software Asset Workspace, select **License operations**.

    The License operations view opens.

3.  From the left navigation menu of the License operations view, navigate to **Licensing** > **Software entitlements**.

4.  From the list of available software entitlements, select a Microsoft Office 365 entitlement.

    The software entitlement details page opens in a new tab.

5.  Select **Create Reserve Entitlement**.

6.  On the form, fill in the fields.

    |Field|Description|
    |-----|-----------|
    |Start date|Start date for the new licenses.|
    |End date|The earliest anniversary of the source entitlement end date. This field is calculated automatically.|
    |Purchased rights|Number of new licenses.|
    |Monthly unit cost|The per-license monthly cost of your Microsoft 365 subscription, calculated by dividing the unit cost of the source entitlement by its duration in months. This value reflects your actual Microsoft 365 agreement pricing and is used to calculate true-up costs and optimization savings such as license reclamation.|
    |Software model|Software model for the existing entitlement. This field populates automatically.|
    |Source entitlement|Existing entitlement that is used to create the reserve entitlement. This field populates automatically.|

7.  Select **Submit**.

8.  After your request is successfully submitted, select **Close**.

    The new reserve entitlement is added to the **Reserve Entitlements** related list in the source entitlement. The state of the reserve entitlement is In use and the **Reserve entitlement** check box is selected.


## What to do next

Run a reconciliation to include the new reserve entitlement in the true-up cost calculation. View your reconciliation results in the [Microsoft publisher overview](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/software-asset-management/publisher-overview-microsoft.md). The cost of the reserve entitlement is included in the **True-up cost** report.

When you pass the end date of the reserve entitlement, the SAM - Subscription Maintenance scheduled job creates a new entitlement to replace it.

**Note:** The new entitlement isn’t added to the **Reserve Entitlements** related list in the original source entitlement.

|Field|Value|
|-----|-----|
|Reserve entitlement|Option that indicates whether the new entitlement is a reserve entitlement. This option isn’t selected.|
|Start date|The date that the new entitlement is created.|
|End date|End date of the original source entitlement.|
|Source entitlement|Original source entitlement.|
|Purchased rights|Same number of purchased rights as the reserve entitlement.|
|Active rights|Same number of active rights as the reserve entitlement.|
|Allocations available|The same number of allocations available as the reserve entitlement.|
|State|State of the entitlement. This field is set to **In use**.|

The state of the reserve entitlement updates to **Retired**. On the Microsoft publisher overview, the cost of the retired reserve entitlement is removed from the **True-up cost** report. The cost of the new entitlement is included in the Current Subscription Spend.