---
title: Create a catalog request to reclaim assets
description: Create a catalog request to efficiently reclaim software assets when an employee leaves an organization or moves to a different role.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-asset-management/software-asset-management/create-catalog-req-offboardingsam.html
release: australia
product: Software Asset Management
classification: software-asset-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Use SAM Workspace, Software Asset Management, IT Asset Management, Asset Management]
---

# Create a catalog request to reclaim assets

Create a catalog request to efficiently reclaim software assets when an employee leaves an organization or moves to a different role.

## Before you begin

Role required: sam\_admin or sam\_user

## Procedure

1.  Navigate to **Service Catalog**.

2.  In the Service Catalog page, enter `Reclaim asset` in the **Search catalog** field on the right-hand side of the page.

3.  Select **Reclaim Asset**.

4.  On the form, fill in the fields.

    |Fields|Description|
    |------|-----------|
    |Requested by|The role of the person, such as HR, manager, or employee, who creates this catalog request.|
    |Requested for|Name of the person for who you are submitting the catalog request.|
    |Employee separation|Whether the person for who you are submitting the asset reclamation is leaving the organization or moving to a different role.|
    |Asset|Assets assigned to the person for who you are submitting the asset reclamation.|
    |Reclaim date|The date by which you want the asset reclaimed by. You can enter today's date or a date in the future.|
    |Reclaim method|The method you intend to use to collect the assets from the departing employee. You can pick up the assets, the employee can drop them off, or ship them to the organization.|
    |Legal hold method|If the assets need to be kept on hold because of any legal reasons.|
    |Notes/Special instructions|Any instructions that you may want to mention.|

5.  Select **Submit**.

    The asset reclamation request is created. Once the request is created, the sam\_user needs to close all the tasks mentioned in the request. For more details, see [Close an asset reclamation request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/software-asset-management/close-an-asset-reclamation-request.md).


-   **[Close an asset reclamation request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/software-asset-management/close-an-asset-reclamation-request.md)**  
Close an asset reclamation request to efficiently reclaim software assets when an employee leaves an organization or moves to a different role.

**Parent Topic:**[Using Software Asset Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/software-asset-management/using-sam-workspace.md)