---
title: Evaluate Microsoft 365 compliance and optimization results
description: Evaluate Microsoft 365 compliance and optimization results to find actual and potential cost savings and recommended licensing optimizations.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-asset-management/software-asset-management/det-comp-opt-results.html
release: australia
product: Software Asset Management
classification: software-asset-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Integrating with Microsoft 365, Microsoft 365 integration, Software Asset Management publisher pack for Microsoft, Supported software publisher licenses, Software Asset Management, IT Asset Management, Asset Management]
---

# Evaluate Microsoft 365 compliance and optimization results

Evaluate Microsoft 365 compliance and optimization results to find actual and potential cost savings and recommended licensing optimizations.

## Before you begin

Role required: sam\_admin or sam\_user

The discovery of Microsoft 365 must be complete to evaluate the software compliance. For more information about using Discovery and Microsoft SCCM together, see [Discovery and SCCM together](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/c_DiscoveryAndSCCMTogether.md).

The usage of Microsoft 365 plans must be available from both Microsoft certified APIs and Microsoft SCCM to evaluate the software optimization.

## Procedure

1.  Navigate to **Software Asset Workspace** > **License operations**.

2.  In the left pane, select **Licensing** > **Software entitlements**.

3.  Select **New**.

4.  Create entitlements for Microsoft 365 by selecting the correct Publisher Part Number \(PPN\) to verify compliance.

    For more information about creating entitlements, see [Create entitlements in workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/software-asset-management/create-entitlements-workspace.md).

    **Note:** Ensure that the License metric value is User Subscription.

5.  Navigate to **License usage** in the left pane.

6.  Select the **Reconciliation** tab.

7.  Select **Run reconciliation**.

8.  View compliance analysis results in [Office 365 & Adobe Cloud dashboard in Software Asset Management classic](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/software-asset-management/sam-saas-subscription-dash.md) and [SaaS overview dashboard in workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/software-asset-management/saas-dashboard-workspace.md).

    For more information about running software reconciliation, see [Run software reconciliation in Software Asset Management classic](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/software-asset-management/t_RunReconciliation.md) and [Run Basic Software Asset Management software reconciliation in classic](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/t_RunReconciliationSAMF.md).

9.  View all optimized plans for Microsoft 365 subscription on the [Optimization and savings dashboard in workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/software-asset-management/optimization-dashboard-workspace.md).