---
title: Collaborative Work Management
description: ServiceNow Collaborative Work Management \(CWM\) provides a central hub to plan, visualize, manage, and collaborate on work with your teams. Save time and improve the efficiency of your team by avoiding switching between multiple tools to manage the progress of work and goals.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-business-management/collaborative-work-management/cwm-landing.html
release: australia
product: Collaborative Work Management
classification: collaborative-work-management
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Strategic Portfolio Management]
---

# Collaborative Work Management

ServiceNow® Collaborative Work Management \(CWM\) provides a central hub to plan, visualize, manage, and collaborate on work with your teams. Save time and improve the efficiency of your team by avoiding switching between multiple tools to manage the progress of work and goals.

\[Omitted video\] Description: Overview of Collaborative Work Management

CWM enables planning tasks in detail, organizing unplanned work and its resources, and collaborating with cross-functional teams.

## Get started

<table id="table_ww1_zz5_rzb" class="nav-card"><tbody><tr><td>

[Explore \[Omitted image "bus-explore.svg"\] Alt text: Learn the key features and business value of CWM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/collaborative-work-management/exploring-cwm.md)

</td><td>

[Configure\[Omitted image "bus-sdlc.svg"\] Alt text:Set up CWM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/collaborative-work-management/configuring-cwm.md)

</td></tr><tr><td>

[Use\[Omitted image "bus-community.svg"\] Alt text:Start collaborating on work with CWM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/collaborative-work-management/cwm-spaces.md)

</td><td>

[Reference\[Omitted image "bus-learn.svg"\] Alt text:Learn about roles, tables, and system properties of CWM.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/collaborative-work-management/reference-cwm.md)

</td></tr></tbody>
</table>## Troubleshoot and get help

-   Ask or answer questions in the [Strategic Portfolio Management forum on the ServiceNow Community](https://community.servicenow.com/community?id=community_forum&sys_id=7d291a2ddbd897c068c1fb651f9619da).
-   [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477).
-   [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case).