---
title: Manage lists in Collaborative Work Management
description: Access predefined lists and your own custom lists of records from any table, without leaving Collaborative Work Management \(CWM\).
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-business-management/collaborative-work-management/cwm-lists.html
release: australia
product: Collaborative Work Management
classification: collaborative-work-management
topic_type: concept
last_updated: "2026-08-25"
reading_time_minutes: 2
keywords: [Lists, Default lists, My lists, Collaborative Work Management]
breadcrumb: [Use, Collaborative Work Management, Strategic Portfolio Management]
---

# Manage lists in Collaborative Work Management

Access predefined lists and your own custom lists of records from any table, without leaving Collaborative Work Management \(CWM\).

## Lists in CWM

Lists is available under the Quick access section in the CWM left navigation, alongside **My Work**. Open predefined lists or build and save custom lists without navigating to **All** each time.

\[Omitted image "cwm-lists-default-lists.png"\] Alt text: Lists under Quick access in CWM.

## Key benefits

Lists provide the following benefits:

-   Access predefined lists of frequently needed Agile and Connected Work records, organized by category.
-   Build a custom list from any table, such as the Incident table, with the columns and conditions that matter to your team.
-   Save custom lists for quick access instead of rebuilding the same filter each time.

## How it works

**Tip:** Open the Lists panel using the keyboard shortcut **Alt**+**L**.

The Lists panel has two tabs:

-   **Default lists** shows predefined lists organized into categories. It is further divided into the CWM and CWM Agile categories.
    -   CWM includes Boards and Connected work.
    -   CWM Agile includes Epics, My Epics, Stories, My Stories, Active Sprints, and Closed Sprints lists.
-   **My lists** shows the custom lists that you create. This tab is empty until you create your first custom list. For more information, see [Create a custom list in My lists](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/collaborative-work-management/create-a-list-in-cwm.md).

Selecting any list, predefined or custom, opens its records in the main list view. From there, you can filter, sort, and group the records. Selecting the name of a record opens it in a new tab. You can also create records and edit them using the lists. Share the link for a list with users who have the appropriate permissions to view it.

-   **[Create a custom list in My lists](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/collaborative-work-management/create-a-list-in-cwm.md)**  
Create a custom list of records from any table in your ServiceNow AI Platform instance to access a saved, filtered view of records from the Lists panel in Collaborative Work Management \(CWM\).
-   **[Add a record to a list in CWM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/collaborative-work-management/add-a-record-to-a-list-in-cwm.md)**  
Use CWM Lists to add a record to the source table of a predefined or custom list, without leaving the CWM workspace.
-   **[Edit a record from a list in CWM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/collaborative-work-management/edit-a-record-from-a-list-in-cwm.md)**  
Edit a record in a default or custom list without leaving the list view in CWM.
-   **[Export a list in CWM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/collaborative-work-management/export-a-list-in-cwm.md)**  
Export the records in a default or custom list in Collaborative Work Management to Excel, CSV, JSON, or PDF, either as a direct download or delivered by email.

**Parent Topic:**[Using Collaborative Work Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/collaborative-work-management/using-collaborative-work-management.md)