---
title: Generate and improve Docs content with ServiceNow Otto \(CWM\)
description: Use ServiceNow Otto within your Docs to generate new content, summarize or expand sections, and refine drafts. Avoid starting Docs from scratch, save time, and keep your content relevant. Use ServiceNow Otto within your Docs to generate new content, summarize or expand sections, and refine drafts. Avoid starting Docs from scratch, save time, and keep your content relevant.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-business-management/collaborative-work-management/generate-summarize-and-refine-content-of-docs-with-now-assist.html
release: australia
product: Collaborative Work Management
classification: collaborative-work-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 3
breadcrumb: [Collaborate with Docs, Use, Collaborative Work Management, Strategic Portfolio Management]
---

# Generate and improve Docs content with ServiceNow Otto \(CWM\)

Use ServiceNow Otto within your Docs to generate new content, summarize or expand sections, and refine drafts. Avoid starting Docs from scratch, save time, and keep your content relevant.

## Before you begin

**Important:** This generative AI skill is turned on by default. The skill will be automatically available to appropriate role users for the application. For more information, see [AI agents, skills, and agentic workflows on by default](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/now-assist-skills-on-by-default.md).

Role required: sn\_cwm\_ai.cwm\_ai\_user

## About this task

You can interact with ServiceNow Otto directly in your Doc to create content, add context, or improve existing sections. This helps you draft faster, refine ideas, and keep your work relevant without leaving the page.

## Procedure

1.  Navigate to **Workspaces** > **Collaborative Work Management**.

2.  From the Spaces menu, navigate to the Space where your Doc is located and open it.

    \[Omitted image "cwm-spaces-navigation-doc.png"\] Alt text: Spaces menu in CWM.

3.  From your Doc, open the page you want to work with and use ServiceNow Otto for any of your use cases.

<table id="choicetable_l3j_vx2_lgc"><thead><tr><th align="left" id="d322278e126">

Choice

</th><th align="left" id="d322278e129">

Steps

</th></tr></thead><tbody><tr><td id="d322278e135">

**Work with content of the whole page**

</td><td>

1.  From the page header, select **ServiceNow Otto**.
2.  In the text box, enter your prompt.

Some examples are:

    -   For Marketing teams: **Create a compelling product launch announcement highlighting the key benefits and emotional appeal for our target audience.**
    -   For Legal teams: **Write a plain-language summary of the privacy policy in this doc, that customers can easily understand.**
    -   For product teams: **Analyze the customer feedback comments in this Doc, group into top 5 themes, and suggest top 3 enhancements for highest impact.**
 **Note:** ServiceNow Otto uses the context from your Doc page to generate a response.

</td></tr><tr><td id="d322278e183">

**Refine, elaborate, or improve the existing content within the page**

</td><td>

1.  Select the content blocks that you'd like to work on.
2.  Select the ServiceNow Otto icon \[Omitted image "cwm-icon-na-docs.png"\] Alt text:.
3.  In the box, enter your prompt.

Some examples are:

    -   If you have a list of stakeholders, you can ask **Elaborate on the scope of these roles.**
    -   **Rewrite this in a casual tone.**
\[Omitted image "na-inline-open-text.png"\] Alt text: ServiceNow Otto inline prompt for selected content on the page.

</td></tr><tr><td id="d322278e234">

**Take assistance on a blank page**

</td><td>

1.  From the page header, select **ServiceNow Otto**.
2.  Enter a prompt with context for ServiceNow Otto to create your first draft.

Some examples are:

    1.  **Generate 5 icebreaker questions for a virtual team-building session.**
    2.  **Write a 3-paragraph blog post explaining why \[industry trend\] is changing how businesses operate.**
    3.  **Generate an outline for the Instagram campaign tasks for a Hackathon initiative.**

\[Omitted image "na-blank-page-nacm.png"\] Alt text: Creating first draft for a page using ServiceNow Otto.

</td></tr><tr><td id="d322278e287">

**Answer questions in the context of this Doc**

</td><td>

Whether the content in the Doc is added manually or generated using ServiceNow Otto, you can ask questions to find anything in the page's context.For example, if you have a project charter document, you can try asking **What is the total budget of this project and which part is the most expensive?**

\[Omitted image "cwm-nacm-ask-questions.png"\] Alt text: Ask questions in the context of the document. Here, user asks questions on project budget, in the context of a Project Charter document.

</td></tr></tbody>
</table>    ServiceNow Otto analyzes the text and generates an output in a separate pop-up.

4.  Based on the output generated, you can further refine the result.

5.  Copy the generated output by selecting the copy to clipboard icon \(\[Omitted image "icon-copy-spm.png"\] Alt text:\) to use it for purposes such as sending an email, saving to notes, and others.

    **Important:** Because the output is AI-generated, review it to ensure accuracy.


**Parent Topic:**[Collaborative documentation using CWM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/collaborative-work-management/cwm-docs.md)