---
title: Add decisions for a demand
description: As a demand manager, develop a plan to manage risks and issues proactively with solutions. Add the solution for a risk or issue to a demand in the form of a decision. You can also convert a risk or an issue to a decision or a decision to an action or a request change.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-business-management/demand-management/add-decisions-for-demand.html
release: australia
product: Demand Management
classification: demand-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [RIDAC \(Risk, Issue, Decision, Action, and Request Changes\) records, Use, Demand Management, Project Portfolio Management, Strategic Portfolio Management]
---

# Add decisions for a demand

As a demand manager, develop a plan to manage risks and issues proactively with solutions. Add the solution for a risk or issue to a demand in the form of a decision. You can also convert a risk or an issue to a decision or a decision to an action or a request change.

## Before you begin

Role required: it\_demand\_manager

## Procedure

1.  Navigate to **All** > **Demand** > **Demands** > **All**.

2.  Select the demand to which you want to add a decision.

3.  From the Decisions related list, select **New**.

4.  On the Decision form, fill in the fields.

    For a description of the field names, see [Decision form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/demand-management/decision-form.md).

5.  Search in the knowledge base for any article related to the decision.

    1.  Select the search knowledge icon \[Omitted image "search-knowledge-icon.png"\] Alt text:.

    2.  If you find relevant articles, select the title of an article to view its content.

    3.  If you want to include the content of the article in the issue, select **Attach to Decision**.

        The article content is copied in to the **Description** field of the Decision form. You can modify the text if necessary.

6.  Select **Submit**.


## What to do next

-   Convert a decision to an action or request change and close the decision. For more information, see [Convert one RIDAC record to another for a demand](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/demand-management/convert-ridac-for-demand.md).
-   Associate the decision with your existing issues and risks so you can track dependencies and recognize trends for the future. For more information, see [Associate existing RIDAC records for a demand](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/demand-management/reassociate-ridac-demand.md).

**Parent Topic:**[RIDACs records for a demand](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/demand-management/ridac-entries-for-demand.md)