---
title: Assess demands
description: The Demand Management application comes with two demand visualization tools that can aid decision makers with demand assessment.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-business-management/demand-management/c\_AssessingDemands.html
release: australia
product: Demand Management
classification: demand-management
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 3
breadcrumb: [Use, Demand Management, Project Portfolio Management, Strategic Portfolio Management]
---

# Assess demands

The Demand Management application comes with two demand visualization tools that can aid decision makers with demand assessment.

The [demand workbench](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/demand-management/c_DemandWorkbench.md) provides a single point of engagement for assessing and approving demands and creating projects, enhancements, changes, or defects. This page combines multiple views of demand information, including an interactive bubble chart and a detail area that displays the list of current demands. The demand roadmap is a visual representation of demands over time for an organization.

## Using the Demand Workbench

A bubble chart is a graph that plots multiple demands based on three categories: risk, value, and size. Each demand is represented on the bubble chart by a circle, which varies in size and color depending on the average of the scores for these categories. The bubble chart in the demand workbench displays all qualified demands and is dynamically updated as demands are created and assessed. This chart makes a useful tool for demand managers, stakeholders, and decision makers to assess visually and compare demands.

The list view on the demand workbench displays a list of the qualified demands that appear in the bubble chart. Selecting a demand from this list highlights the demand in the bubble chart and displays the demand form. The list view is also integrated with Live Feed so users can see current activity for a demand.

To access the demand workbench, navigate to **All** > **Demand** > **Demands** > **Workbench**.\[Omitted image "demand-workbench.png"\] Alt text: Assessing demands using bubble charts from the Demand Workbench.

## Using the Roadmap

The roadmap is an interactive visualization tool that shows all demands that are currently in an active state. You can modify the look of the backlog using the Settings pane. The Settings pane enables you to change between the two-dimensional \(2D\) and three-dimensional \(3D\) view, filter demands by portfolio, or open the demands in a list view. While in list view, you can reassign panel colors, create filters to limit the records that are used for lanes and panels, and apply sorting. To use the roadmap, navigate to **All** > **Demand** > **Roadmap**.

**Parent Topic:**[Use Demand Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/demand-management/r_UsingDemandManagement.md)

**Related topics**  


[Create a demand]()

[Identify similar records using AI]()

[Summarize demands with the demand summarization skill]()

[View demands]()

[Add details to demands]()

[RIDACs records for a demand]()

[Reset a demand to Draft state]()

[Delete demands]()

[Move and resize a demand]()

[Train the similarity solution for Demand Management to find similar demands]()

[PPM PIWB template - Find similar demands]()

[Associate AI systems with demands]()

[Work with demands in Employee Slate]()