---
title: AI skills for Demand Management
description: ServiceNow Otto for Strategic Portfolio Management provides AI-powered skills for demand records that help you quickly understand demand details and identify related records. These skills improve planning efficiency and support informed decision-making.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-business-management/demand-management/similar-demand-identification-using-now-assist.html
release: australia
product: Demand Management
classification: demand-management
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
keywords: [AI skill, ServiceNow Otto, Gen AI, Generative AI, SPM, Strategic Portfolio Management, Identify similar demand records, Demand summarization]
breadcrumb: [Explore, Demand Management, Project Portfolio Management, Strategic Portfolio Management]
---

# AI skills for Demand Management

ServiceNow Otto for Strategic Portfolio Management provides AI-powered skills for demand records that help you quickly understand demand details and identify related records. These skills improve planning efficiency and support informed decision-making.

## Similar record identification

The identify similar records skill enables you to find demand records that are contextually similar to your demand. This skill helps reduce duplicate demands and improves planning efficiency.

This skill uses the name, description, and business case content of a demand to look for contextual similarity with other demand records using AI search. The skill identifies demands with a minimum 85% similarity threshold, excluding outdated and irrelevant records. You can trigger the skill by selecting the **Identify similar demands** button on the demand record page.

The similar demand records are displayed in a top banner and in the Similar Demands related list. This skill improves visibility into related initiatives, and enhances decision-making for demand users.

For more information, see [Identify similar records using AI](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/demand-management/identify-similar-demands.md).

\[Omitted image "similar-demand-new-color.png"\] Alt text: List of similar records identified by AI.

## Demand summarization

The demand summarization skill reviews the fields and related lists of a demand record and helps generate a clear executive summary. Use this skill to quickly understand the key details of a demand without reviewing individual fields, comments, and work notes. You can trigger the skill by selecting the **Summarize** button on the demand form.

The generated summary is displayed in a summary card on the demand record. You can copy the summary for further use.

For more information on, see [Summarize demands with the demand summarization skill](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/demand-management/demand-summary-demand-classic.md).

\[Omitted image "summary-demand-classic.png"\] Alt text: Demand summary generated by AI.

**Parent Topic:**[Exploring Demand Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/demand-management/exploring-demand-management.md)