---
title: Exploring Innovation Management
description: The Innovation Management application is a central repository to gather and evaluate ideas to determine which ideas are most likely to be implemented.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-business-management/innovation-management/exploring-innovation-management.html
release: australia
product: Innovation Management
classification: innovation-management
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 3
breadcrumb: [Innovation Management, Project Portfolio Management, Strategic Portfolio Management]
---

# Exploring Innovation Management

The Innovation Management application is a central repository to gather and evaluate ideas to determine which ideas are most likely to be implemented.

## Innovation Management overview

The process of innovation management includes managing an organization's innovation from the initial ideation phase to the final implementation. It includes the decisions, activities, and practices involved in devising and implementing an innovation strategy. The Innovation Management application enables you to submit, track, view, discuss, filter, and vote on ideas.

## Innovation Management workflow

The image explains the idea workflow from submitting the idea to completing it.

\[Omitted image "idea\_workflow.png"\] Alt text: Idea workflow from submission to completion.

## Innovation Management benefits

|Benefit|Feature|Users|
|-------|-------|-----|
|Collect new ideas for a product, feature in Idea Portal to vote on.|[Submit an idea](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/innovation-management/submit-idea-in-idea-portal.md)|Users with access to the application.|
|View, filter, and organize ideas to work upon.|[View, filter, and sort ideas](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/innovation-management/view-filter-sort-ideas.md)|Users with access to the application.|
|Collaborate through interactive comment boards to exchange information about ideas in a central location.|[Collaborate on ideas](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/innovation-management/collaborate-on-an-idea.md)|idea\_manager|
|Create a task to plan and develop an accepted idea.|[Create a task for an idea](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/innovation-management/create-a-task-for-an-idea.md)|idea\_manager or idea\_manager\_professional|
|Create an Idea module to store and group ideas.|[Create an Idea module](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/innovation-management/create-idea-module.md)|idea\_admin|
|Create new idea categories to associate with a submitted idea.|[Define idea categories](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/innovation-management/define-idea-categories.md)|idea\_admin|
|Use the Idea Dashboard manager to analyze and review your ideas.|[Analyzing idea metrics using Idea Manager dashboard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/innovation-management/idea-manager-dashboard.md)|idea\_manager or idea\_manager\_professional|
|Create an idea from a universal request and manage your ideas.|[Create an Idea from Universal Request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/innovation-management/create-idea-from-ur.md)|idea\_admin|
|Transfer an idea to another department if the idea is rejected or can't be implemented.|[Transfer an Idea to another department](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/innovation-management/transfer-idea-ur.md)|Agent to whom the idea is assigned or is a part of the assigned work group.|

## What to explore next

To learn more about configuring and using Innovation Management, see:

-   [Configuring Innovation Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/innovation-management/configuring-innovation-management.md)
-   [Managing ideas using Innovation Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/innovation-management/using-innovation-management.md)
-   [Managing Idea Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/innovation-management/idea-portal.md)
-   [Analyzing idea metrics using Idea Manager dashboard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/innovation-management/idea-manager-dashboard.md)
-   [Integrating Innovation Management with Universal Request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/innovation-management/universal-req-idea-mgmt.md)
-   [Innovation Management reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/innovation-management/innovation-management-reference.md)

-   **[Predictive Intelligence for Innovation Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/innovation-management/predictive-intelligence-for-innovation.md)**  
The Predictive Intelligence for Innovation Management capability uses machine-learning algorithms to search and display similar ideas while submitting a new idea.

**Parent Topic:**[Innovation Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/innovation-management/innovation-management-landing.md)