---
title: Using Next Experience for Demand Management
description: Next Experience for Demand Management enables end-to-end planning and management of demands.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-business-management/portfolio-planning/managing-demands-ppw.html
release: australia
product: Portfolio Planning
classification: portfolio-planning
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Next Experience for Demand Management in Portfolio Planning, Portfolio Planning, Strategic Portfolio Management]
---

# Using Next Experience for Demand Management

Next Experience for Demand Management enables end-to-end planning and management of demands.

## Overview of demand tasks

1.  [Create a demand](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/portfolio-planning/create-a-demand-ppw.md)

    Capture a new business need and start structured governance from intake.

2.  [Use Playbook in Next Experience for Demand Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/portfolio-planning/use-playbooks-in-ppw.md)

    Define governance processes for low-code or no-code demand changes.

3.  [Create demand tasks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/portfolio-planning/create-and-manage-demand-tasks-ppw.md)

    Add and manage work needed to progress a demand to approval or delivery readiness, including time card submissions.

4.  [Collaborate with docs in Next Experience for Demand Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/portfolio-planning/docs-for-demands-ppw.md)

    Store and manage documentation for demands from a centralized location within the demand record.

5.  [Add dynamic attributes to a demand](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/portfolio-planning/add-dynamic-attributes-to-a-demand-ppw.md)

    Capture governance-process-specific information on a demand using its Additional Information tab, without adding fields to the base demand form.

6.  [Assess demands with smart assessments](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/portfolio-planning/smart-assessments-overview-ppw.md)

    Create, score, and qualify demand assessments using intuitive smart assessments forms.

7.  [Add risks to a demand](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/portfolio-planning/add-and-manage-ridac-records-demand-ppw.md)

    Track risks, issues, and decisions related to a demand to maintain traceability and control.

8.  [Managing financials for demands](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/portfolio-planning/managing-financials-for-demands-ppw.md)

    Plan and control financials associated with a demand such as cost plans, labor costs, and expense lines.

9.  [Create and compare financial baselines for a demand](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/portfolio-planning/create-financial-baselines-ppw.md)

    Create and compare financial baselines to track variance over time.

10. [Create a monetary benefit plan for a demand](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/portfolio-planning/create-and-manage-benefit-plans-ppw.md)

    Create and manage monetary and non-monetary benefit plans for a demand and associate them to each other.

11. [Manage resources for demands](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/portfolio-planning/resource-planning-for-demands-ppw.md)

    Check resource availability against capacity in the Resources tab and adjust allocations before the demand becomes a project.

12. [Create an entity from a demand](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/portfolio-planning/create-an-entity-from-a-demand-ppw.md)

    Progress qualified demands into downstream delivery entities such as projects, enhancements, and change.

13. [Summarize demands with the demand summarization skill](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/portfolio-planning/summarize-demands-in-ppw.md)

    Summarize demands and refine them using AI.

14. [Create AI systems](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/portfolio-planning/create-ai-systems-from-dw-ppw.md)

    Link AI systems to a demand directly from Next Experience for Demand Management.