---
title: Associate feedback or product ideas with non-planning items
description: Link a feedback record or product idea record with a non-planning item. By doing this association, you can address customer concerns promptly in a central location and ensure that every input is considered when making decisions.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-business-management/product-feedback/associate-feedback-with-non-planning-item.html
release: australia
product: Product Feedback
classification: product-feedback
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Use, Feedback in Strategic Planning, Strategic Planning, Strategic Portfolio Management]
---

# Associate feedback or product ideas with non-planning items

Link a feedback record or product idea record with a non-planning item. By doing this association, you can address customer concerns promptly in a central location and ensure that every input is considered when making decisions.

## Before you begin

Ensure to [Configure non-planning items for feedback or product ideas](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/product-feedback/config-items-sp.md).

Role required: pf\_user

## About this task

You can associate single or multiple feedback records or product idea records with one or multiple non-planning items at a time. Non-planning items could be an incident, scrum task, agile story or item from any global or scoped application such as agile development, PPM standard or safe application.

## Procedure

1.  Navigate to **Workspaces** > **Strategic Planning Workspace**.

2.  Select **Feedback**.

3.  From the feedback list, select one or multiple feedback records that you want to associate with the non-planning item.

    You can follow similar steps for the product idea. From the product idea list, select one or multiple ideas that you want to associate with the non-planning item and follow steps from 2 through 4.

4.  From the link product idea list, select the non-planning item.

    \[Omitted image "feedback-list.png"\] Alt text: This image displays feedback list from where you can select the items.

    The non-planning item is displayed in the link product idea list only if the item is configured. For example, if you have configured an incident, you can see the **Link incident** option in the list.

5.  From the non-planning item list, select one or multiple records and select **Confirm**.

    You can now track your feedback or product idea with Related items Tab.