---
title: Associate a feedback or product idea with a planning item
description: Link a feedback or product idea record with a planning item. By doing this association, you can address customer concerns promptly in a central location and ensure that every input is considered when making decisions.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-business-management/product-feedback/associate-feedback-with-planning-item.html
release: australia
product: Product Feedback
classification: product-feedback
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Use, Feedback in Strategic Planning, Strategic Planning, Strategic Portfolio Management]
---

# Associate a feedback or product idea with a planning item

Link a feedback or product idea record with a planning item. By doing this association, you can address customer concerns promptly in a central location and ensure that every input is considered when making decisions.

## Before you begin

Role required: pf\_user or apw\_user

## About this task

You can associate a feedback or product idea record with only one planning item at a time. You can link a feedback or product idea record with either a demand, epic, or project.

**Note:** When a feedback or product idea record is associated with a planning item \(project, demand, or epic\), the record appears on the Planning items tab on the feedback or product idea record.

## Procedure

1.  Navigate to **Workspaces** > **Strategic Planning Workspace**.

2.  Select **Feedback**.

3.  Select **Feedback** and then [Create feedback](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/product-feedback/create-feedback-in-sp.md).

4.  Once the feedback is created, from the link product idea list, select the planning item to associate with the feedback.

    \[Omitted image "feedback-list.png"\] Alt text: This image displays feedback list from where you can select the items.

    From the planning item list, select one or multiple records that you want to associate. You can follow similar steps for the product idea.

5.  Select **Confirm**.

    You can view associated Planning items from **Planning items** tab. Demands that are in the completed state cannot be associated with a product idea or feedback.