---
title: Install ServiceNow Add-in for Microsoft Outlook
description: Configure user roles and download the office add-in manifest file to use the ServiceNow add-in for Microsoft Outlook.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-business-management/product-feedback/install-servicenow-add-in-for-outlook.html
release: australia
product: Product Feedback
classification: product-feedback
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configure, Feedback in Strategic Planning, Strategic Planning, Strategic Portfolio Management]
---

# Install ServiceNow Add-in for Microsoft Outlook

Configure user roles and download the office add-in manifest file to use the ServiceNow® add-in for Microsoft Outlook.

## Before you begin

Role required: admin

**Note:**

Verify that you have a ServiceNow® add-in for Microsoft Outlook \(com.sn\_outlook\_addin\).

## Procedure

1.  Navigate to **All** > **ServiceNow Add-Ins for Office** > **Office Add-In-Manifests** from your ServiceNow instance.

2.  Select **ServiceNow for Feedback**.

3.  Select **Download Manifest**.

4.  Open your email account in Microsoft Outlook.

5.  From the more items menu, select **Get Add-ins** > **My add-ins** > **Add a custom add-in** > **Add from File**.

6.  Select the `manifest.xml` file that you’ve downloaded from your ServiceNow® instance and select **Open**.

7.  Select **Install**.

    The ServiceNow for Feedback tile is added in the custom add-ins section.

8.  From the more items menu, select **ServiceNow for Feedback**, and log in with your credentials.

    You can connect to your Microsoft Outlook account with your ServiceNow® instance.


**Parent Topic:**[Configuring Feedback application in Strategic Planning](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/product-feedback/configuring-product-feedback-in-sp.md)

**Related topics**  


[Create feedback from Microsoft Outlook](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/product-feedback/create-feedback-from-outlook.md)

[Configure email for feedback submission](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/product-feedback/configure-outlook-email-for-feedback.md)