--- title: Exploring Project Management description: Create, view, and manage projects using Project Management \(PM\) application. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/it-business-management/project-management/exploring-project-management.html release: australia product: Project Management classification: project-management topic_type: concept last_updated: "2026-03-12" reading_time_minutes: 5 breadcrumb: [Project Management, Project Portfolio Management, Strategic Portfolio Management] --- # Exploring Project Management Create, view, and manage projects using Project Management \(PM\) application. ## Project Management overview A project is any planned, collaborative effort that is designed to achieve an objective. The Project Management application not only helps you plan and track projects, it integrates with other applications. There are several paths available to manage a project. The best path usually depends on business needs. The phases in the graphic are designed to get a project up and running with the minimum amount of effort. \[Omitted image "Project\_phases.png"\] Alt text: Project phases ## Project Management benefits |Benefit|Feature|Users| |-------|-------|-----| |[Starting a project](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/project-management/t_CreateAProject.md)|Start a project after setting up the project, populating it with tasks, and assigning resources.|it\_project\_manager| |[Create a project task from a project](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/project-management/t_CreateATaskFromAProject.md)|Create project tasks from project form.|it\_project\_manager| |[Create baseline of a project](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/project-management/t_CreateAProjectBaseline.md)|Capture planned dates of all tasks and milestones of a project using baseline.|pps\_admin| |[Create a milestone](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/project-management/t_CreateMilestones.md)|Use milestones to mark key dates in your project, such as key decision points, approvals, and holidays.|it\_project\_manager| |[Create a monetary benefit plan for a project](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/project-management/create-project-benefit-plan.md)|Capture the benefits accrued by the project when the project is executed by creating monetary benefit plan.|it\_project\_manager| |[Create a non-monetary benefit plan for a project](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/project-management/create-a-non-monetary-benefit-plan-for-a-project.md)|Capture the non-financial benefits accrued by the project when the project is executed by creating non-monetary benefit plan.|it\_project\_manager| |[Create a project cost plan](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/project-management/t_CreateAProjectCostPlan.md)|Create a cost plan to specify the unit cost of a cost type for a fiscal period.|it\_project\_manager| |[Adding RIDAC records for a project](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/project-management/ridac-entries-for-project.md)|Create Risk, Issue, Decision, Action, and Request Change records \(RIDAC\) and identify issues or risks for your project.|it\_project\_manager| |[Applying templates to projects](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/project-management/c_ProjectTemplates.md)|Create, save, and reuse project structure using project templates.|it\_project\_manager| |[Adding external dependencies for projects](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/project-management/external-dependencies.md)|Use an external dependency to set up a dependency from a task in one project to a task in another project.|it\_project\_manager| |[Importing and exporting projects](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/project-management/c_ProjectImportAndExport.md)|Import or export projects from Microsoft Project to Project Management.|it\_project\_manager| |[Project Diagnostics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/project-management/project-diagnostics-overview.md)|Detect corrupt data in a project such as task validity, dependencies, and relationships using Project Diagnostics.|it\_pps\_admin, adt\_admin| |[Investment Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/ppm-collaboration/investment-portal.md)|Create an investment board and share it with other stakeholders using Investment Portal.|it\_project\_manager or it\_project\_user| |[Manage status of your projects using Project Status application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/project-management/mobile-project-status.md)|Track the status of your projects, collaborate with stakeholders to resolve exceptions, and take timely actions regardless of your location using project status application.|portfolio\_manager or project\_manager or program\_manager| |[Using Project workbench - Legacy](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/project-management/c_ProjectWorkbench.md)|The Project Workbench supports hybrid project models by combining waterfall, agile, and test phases in a single project framework.|it\_project\_manager| |[Using Teamspaces in Project Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/project-management/c_Teamspaces.md)|Use teamspaces to centralize key PPM modules in one location and to improve accessibility and team productivity.|it\_pps\_admin, admin| |[PPM Collaboration for project teams](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/project-management/ppm-collab-overview.md)|Enhance team collaboration on Slack or Microsoft Teams with the PPM Collaboration application.|it\_project\_manager| |[Virtual Agent for PPM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/project-management/ppm-va-overview.md)|Obtain business-related information by interacting with a virtual agent via messaging platforms using Virtual Agent for PPM.|admin, virtual\_agent\_admin| ## Integration with Project Portfolio Management You can use Project Management as a separate application or it can be activated as part of the PPM. This application provides a simplified, team-oriented approach to IT development by combining several individual applications and integrating the different components of the project development life cycle. ## What to explore next To learn more about configuring and using Project Management, see: - [Configuring Project Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/project-management/configuring-project-management.md) - [Using Project Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/project-management/using-project-management.md) - [Project Management reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/project-management/project-management-reference.md)