---
title: Use AI agent or agentic workflows in ServiceNow Otto for Strategic Portfolio Management
description: Use the AI agents for SPM to monitor project tasks autonomously.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-business-management/project-workspace/using-na-spm-ai-agents.html
release: australia
product: Project Workspace
classification: project-workspace
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Project Workspace, Project Portfolio Management, Strategic Portfolio Management]
---

# Use AI agent or agentic workflows in ServiceNow Otto for Strategic Portfolio Management

Use the AI agents for SPM to monitor project tasks autonomously.

<table id="table_xrq_1h1_m2c"><thead><tr><th>

Agentic workflow name

</th><th>

Description

</th><th>

Available AI agents

</th></tr></thead><tbody><tr><td>

Monitor project tasks

</td><td>

Autonomously monitor project tasks on the critical path of a project. Detect key updates, such as a delay to planned end dates, status updates to red, or state updates to incomplete or skipped.

 When these changes occur, the AI Agent autonomously triggers a project summary email to the project manager, highlighting the specific updates that triggered the alert.

</td><td>

-   Project summarizer
-   Project eligibility analyzer

</td></tr><tr><td>

Create stories

</td><td>

Convert epics into actionable user stories quickly. Powered by an agentic workflow, generative AI analyzes epic details to recommend the optimal number of stories. You can adjust the recommendations and refine story content based on your feedback to create relevant and accurate story records.

</td><td>

Validate the work item and generate stories

</td></tr></tbody>
</table>There might be AI agents installed on your instance that are not used in agentic workflows. To learn how to see all agents that are available to you, see [Find AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/find-ai-agents.md).

**Important:**

All agentic workflows and AI agent records are read-only by default.

To run the AI agents autonomously, you must do the following steps:

-   Activate the agentic workflow.
-   All AI agents in a agentic workflow are active by default.

-   **[Strategic Portfolio Management AI agents for the monitor project tasks agentic workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/project-workspace/na-spm-task-monitoring-usecase.md)**  
Use the Monitor project tasks agentic workflow to autonomously generate a project insights email by using AI agents. AI agents help project managers to manage risks, resolve issues, or take actionable decision on the projects.

**Parent Topic:**[Project Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/project-workspace/project-workspace-landing-page.md)

**Related topics**  


[AI Agent Studio overview](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-agent-studio.md)

[Configure AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/configuring-ai-agents.md)

[Configure the Monitor project tasks AI agent in AI Agent Studio](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/project-workspace/configure-agents-project-task-monitoring.md)