---
title: Issue form
description: The issue form enables you to create an issue for a demand.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-business-management/strategic-planning/issue-form-dw.html
release: australia
product: Strategic Planning
classification: strategic-planning
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Forms, Reference, Next Experience for Demand Management in Strategic Planning, Strategic Planning, Strategic Portfolio Management]
---

# Issue form

The issue form enables you to create an issue for a demand.

<table id="table_kxv_nr2_1vb"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Number

</td><td>

System-generated ID number with a configurable prefix.

</td></tr><tr><td>

State

</td><td>

Current state of the issue. Issues are created in the Open state.The available values are:

-   Pending
-   Open
-   Work in Progress
-   Closed Complete
-   Closed Incomplete
-   Closed Skipped

</td></tr><tr><td>

Priority

</td><td>

Urgency and importance of the issue based on the possible impact. Issues are created with Low priority.The available values are:

-   Critical
-   High
-   Moderate
-   Low
-   Planning

</td></tr><tr><td>

Estimated cost

</td><td>

Estimated cost generated by the issue.

</td></tr><tr><td>

Impact

</td><td>

Impact of the issue on the demand. Issues are created with Low impact.The available values are:

-   High
-   Medium
-   Low

</td></tr><tr><td>

Due date

</td><td>

Requested date for issue resolution or closure.-   If the issue has an assigned resource, the due date is for resolving the issue.
-   If the issue isn’t assigned to any resource, the due date is for closing or addressing the issue.

</td></tr><tr><td>

Assigned to

</td><td>

Resource assigned to work on the issue.

</td></tr><tr><td>

Parent

</td><td>

Demand associated with the issue. This field is auto-populated.

</td></tr><tr><td>

Short description

</td><td>

Brief summary of the issue.

</td></tr><tr><td>

Description

</td><td>

Brief description of the issue and its impacts on the demand.

</td></tr><tr><td>

Work notes

</td><td>

Information about the issue.

</td></tr></tbody>
</table>