---
title: AI skills for Next Experience for Demand Management
description: ServiceNow Otto for Strategic Portfolio Management provides AI-powered skills for demand records that help you quickly understand demand details and refine records. These skills improve planning efficiency and support informed decision-making.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-business-management/strategic-planning/now-assist-skills-in-demand-workspace.html
release: australia
product: Strategic Planning
classification: strategic-planning
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Explore, Next Experience for Demand Management in Strategic Planning, Strategic Planning, Strategic Portfolio Management]
---

# AI skills for Next Experience for Demand Management

ServiceNow Otto for Strategic Portfolio Management provides AI-powered skills for demand records that help you quickly understand demand details and refine records. These skills improve planning efficiency and support informed decision-making.

Starting with the September 2026 release, Gemma 4 joins our growing portfolio of open-weight models available through Now LLM Service. We're committed to bringing you the latest industry advancements while maintaining sovereignty-focused options, all hosted and governed by ServiceNow with the infrastructure and data protections you rely on today. Older models will remain available for existing published AI skills, agents, and agentic workflows, but will no longer be available for new development or configuration. For details, see the [KB3066214: ServiceNow Otto Model Upgrades](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3066214) article in the Now Support Knowledge Base.

## Demand summarization

The demand summarization skill reviews the fields and related lists of a demand record and helps generate a clear executive summary. Use this skill to quickly understand the key details of a demand without reviewing individual fields, comments, and work notes. You can trigger the skill by selecting the **Summarize** button in **AI Overview**.

The generated summary is displayed in a summary card. You can copy the summary for further use.

For more information on, see [Summarize demands with the demand summarization skill](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/strategic-planning/summarize-demand-in-demand-workspace.md).

\[Omitted image "demand-summary-skill-result-dw.png"\] Alt text: Executive summary generated by AI.

## Similar record identification

The identify similar records skill enables you to find demand records that are contextually similar to your demand. This skill helps reduce duplicate demands and improves planning efficiency.

This skill uses the name, description, and business case content of a demand to look for contextual similarity with other demand records using AI search. The skill identifies demands with a minimum 85% similarity threshold, excluding outdated and irrelevant records. You can trigger the skill by selecting the **Identify similar demands** button on the demand record page.

The similar demand records are displayed in a top banner and in the Similar Demands tab. This skill improves visibility into related initiatives, and enhances decision-making for demand users.

For more information, see [Identify similar records using AI](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/strategic-planning/identify-similar-demand-records.md).

\[Omitted image "identify-similar-records-dw.png"\] Alt text: List of similar records identified by AI.

## Refine records

The refine record skill improves demand quality by enabling AI-assisted text refinement directly within the text fields of demand records. You can elaborate on a brief description or shorten lengthy content without losing key information. This feature helps verify demands are clear, complete, and actionable from the start.

The skill considers other fields in the demand form to generate contextually relevant content. It reduces rework caused by missing or unclear information and helps demand managers create well-structured records more efficiently.

For more information, see [Improve data quality using the refine records skill](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/strategic-planning/improve-data-quality-using-the-refine-records-skill.md).

\[Omitted image "demand-refine-records.png"\] Alt text: The shorten or elaborate options available in the Refine with AI menu.