---
title: Agent Client Collector for Visibility Content use case
description: The Agent Client Collector for Visibility Content \(ACC-VC\) use case demonstrates how a financial organization can perform effective discovery across on-premise and remote environments.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/agent-client-collector/acc-visibility-content-use-case.html
release: australia
product: Agent Client Collector
classification: agent-client-collector
topic_type: concept
last_updated: "2026-03-18"
reading_time_minutes: 2
breadcrumb: [Exploring Agent Client Collector, Agent Client Collector, IT Operations Management]
---

# Agent Client Collector for Visibility Content use case

The Agent Client Collector for Visibility Content \(ACC-VC\) use case demonstrates how a financial organization can perform effective discovery across on-premise and remote environments.

## Use case overview

A leading financial organization needed to overcome the limitations of traditional agentless discovery to ensure comprehensive visibility, compliance, and security across both on-premise and remote environments.

## Challenges

-   Limited visibility into restricted environments: The organization’s security policies prevented MID Servers from initiating connections to highly sensitive systems, such as core banking infrastructure and financial databases. This created visibility gaps in critical environments.
-   Incomplete coverage of remote endpoints: With a rapidly expanding remote workforce, many devices operated outside the corporate network boundary, making them inaccessible to agentless discovery. This resulted in gaps in asset tracking and monitoring.
-   Compliance and audit challenges: Strict regulatory requirements required granular, auditable, and continuously updated asset data. Agentless methods lacked the depth and consistency needed to meet these standards.

## Solutions

To address these challenges, the financial organization implemented Agent Client Collector for Visibility Content \(ACC-VC\) as part of its ITOM strategy.

-   Agent-based data collection for secure environments: Agents were deployed on restricted and high-security systems, enabling:
    -   Secure, outbound communication without violating firewall policies.
    -   Continuous monitoring without requiring inbound access.
-   Remote endpoint visibility: Agents installed on employee devices provided continuous visibility, regardless of network location, and real-time data collection from off-network systems.
-   Deep and continuous discovery: ACC-VC enabled:
    -   Rich system telemetry and configuration data collection.
    -   Continuous updates to the CMDB, improving data freshness and accuracy.
-   Compliance and policy enforcement: Agents enforced and monitored endpoint level compliance by:
    -   Capturing detailed, auditable system data.
    -   Supporting compliance frameworks and audit requirements.

## Outcomes

-   End-to-end asset visibility: The organization achieved complete visibility across secure data center assets, cloud and hybrid environments, and remote workforce devices. This eliminated blind spots and improved operational decision making.
-   Improved CMDB accuracy and reliability: Continuous data collection ensured up-to-date and trustworthy CI data, and improved service mapping and dependency insights.
-   Enhanced compliance and audit readiness: The organization benefited from granular, auditable asset data, faster and more efficient compliance reporting, and reduced risk of regulatory violations.
-   Increased operational efficiency: Reduced reliance of manual discovery and troubleshooting led to faster issue detection and lower operational overhead.

ACC-VC enabled the organization to transform its discovery strategy from periodic with limited visibility to continuous and intelligent, with comprehensive observability. This enabled the financial institution to:

-   Secure critical systems
-   Support a distributed workforce
-   Maintain regulatory compliance
-   Build a resilient and scalable IT operations framework