---
title: LEAP features
description: LEAP includes features such as grouping incidents, creating problem records, and generating playbooks.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/aiops-leap-learning-enhanced-automation-playbooks/aiops-leap-features.html
release: australia
product: AIOps LEAP \(Learning-Enhanced Automation Playbooks\)
classification: aiops-leap-learning-enhanced-automation-playbooks
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Explore, Learning Enhanced Automation Platform \(LEAP\), ITOM Visibility, IT Operations Management]
---

# LEAP features

LEAP includes features such as grouping incidents, creating problem records, and generating playbooks.

-   **[Identify and prioritize high impact areas](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/aiops-leap-learning-enhanced-automation-playbooks/aiops-leap-features.md)**

    LEAP uses data-driven analytics to help users identify critical issues and prioritize high-impact automation opportunities. This ensures that resources are prioritized for the areas that deliver the highest operational efficiency and business value.

-   **[Measure and enhance performance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/aiops-leap-learning-enhanced-automation-playbooks/aiops-leap-features.md)**

    LEAP helps improve Mean Time to Repair \(MTTR\) and operational efficiency by using advanced analytics and AI-driven insights to continuously monitor and optimize IT processes.

-   **[Interpret data and automate records](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/aiops-leap-learning-enhanced-automation-playbooks/aiops-leap-features.md)**

    LEAP automatically generates problem records and executes automated playbooks by analyzing historical data patterns, enabling faster root cause identification and reducing manual intervention across complex IT environments.

-   **[Generate AI-enhanced knowledge base articles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/aiops-leap-learning-enhanced-automation-playbooks/generate-aiops-leap-knowledge-base.md)**

    LEAP uses AI to transform resolution steps into complete, structured knowledge base articles. Generated articles include all required sections and auto-populated metadata. Articles are published to the Knowledge Center through the standard approval workflow.