---
title: Execute Ansible automations for incidents
description: Use the Ansible Execution Agent to automatically launch mapped Ansible job templates during incident remediation in the Service Operations Workspace, reducing manual effort and accelerating mean time to resolution.
locale: en-us
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/aiops-leap-learning-enhanced-automation-playbooks/execute-ansible-automations-for-incidents.html
release: australia
product: AIOps LEAP \(Learning-Enhanced Automation Playbooks\)
classification: aiops-leap-learning-enhanced-automation-playbooks
topic_type: task
last_updated: "2025-01-07"
reading_time_minutes: 2
keywords: [Ansible execution, incident remediation, automation, Service Operations Workspace]
breadcrumb: [Use, Learning Enhanced Automation Platform \(LEAP\), ITOM Visibility, IT Operations Management]
---

# Execute Ansible automations for incidents

Use the Ansible Execution Agent to automatically launch mapped Ansible job templates during incident remediation in the Service Operations Workspace, reducing manual effort and accelerating mean time to resolution.

## Before you begin

Before executing Ansible automations:

-   The Ansible Execution Agent must be configured and enabled
-   Step-to-job mappings must exist for the predicted automation opportunity group

    For more information, refer to [Map Ansible jobs to resolution steps](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/aiops-leap-learning-enhanced-automation-playbooks/map-ansible-jobs-to-resolution-steps.md).


Role required: LEAP agent

## About this task

When an incident arrives in SOW, LEAP predicts the automation opportunity group using existing clustering. For critical automation opportunities where resolution steps are generated, if step-to-job mappings exist for that group, automation options are presented to incident responders for execution.

## Procedure

1.  In SOW, select the incident.

2.  In the **Recommendations** section, review the available automation options.

    This section appears only if LEAP has predicted a critical automation opportunity group with step-to-job mappings.

3.  Select the required method to complete the resolution

<table id="choicetable_xyd_2f4_skc"><thead><tr><th align="left" id="d227231e139">

Method

</th><th align="left" id="d227231e142">

Steps

</th></tr></thead><tbody><tr><td id="d227231e148">

**Manual**

</td><td>

1.  Review the manual step description provided by the agent.
2.  Perform the required manual actions.
3.  Select **Step Completed** to confirm that the manual step is finished.


</td></tr><tr><td id="d227231e175">

**Automated**

</td><td>

1.  Select **Execute Ansible Playbook**.
2.  Provide the required inputs when prompted and confirm to proceed.


</td></tr></tbody>
</table>4.  Monitor job execution status and respond to agent prompts:

5.  Review the execution summary when all steps are completed.

    The agent provides a summary including total steps processed, jobs launched with their Ansible Job IDs, manual steps completed, and any failures or errors.

6.  Update the incident record with the remediation results and close the incident if resolution is successful.


## Result

The mapped Ansible automations are executed in sequence, with manual steps completed as needed. The incident is remediated using the automated workflow defined in the step-to-job mapping.

## Example execution flow

For a database connectivity incident, the execution might proceed as follows:

1.  Agent: "Step 1: 'Restart the nginx service' — launching nginx-restart-playbook"
2.  Agent: "Launched successfully. Ansible Job ID: 12345. Status: Running"
3.  Agent: "Job completed successfully. Proceeding to next step."
4.  Agent: "Step 2: 'Flush DNS cache' — this step has no playbook mapped. Please complete this step manually."
5.  User: "Step completed" \(after manually flushing DNS cache\)
6.  Agent: "Step 3: 'Verify service health' — launching health-check-playbook"
7.  Agent: "All steps completed. Summary: 2 jobs launched, 1 manual step completed."

## What to do next

After execution:

-   Review the Ansible job logs in Ansible Automation Platform for detailed execution information.
-   Document any issues or improvements for future automation opportunity mappings.
-   Consider updating step-to-job mappings based on execution results and feedback.