---
title: Submit an incident for a stack
description: Submit an incident for a stack when it is not working as expected or you have questions. When the user responds or solves the issue, the incident is closed.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/cloud-configuration-governance/cloudmgt-submit-incident.html
release: australia
product: Cloud Configuration Governance
classification: cloud-configuration-governance
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Manage a stack, Cloud User Portal, Cloud Provisioning and Governance, ITOM Cloud Accelerate, IT Operations Management]
---

# Submit an incident for a stack

Submit an incident for a stack when it is not working as expected or you have questions. When the user responds or solves the issue, the incident is closed.

## Before you begin

Role required: sn\_cmp.cloud\_service\_user

## About this task

You can submit an incident for a stack or for an individual resource.

You can also [Create an incident](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/create-an-incident.md) through the incident application. Make sure that the **Category** field is set to the value Cloud Provisioning and Governance. The configuration item should be the stack name against which the incident should be raised. The caller name should be the name of the person for whom this incident is created.

## Procedure

1.  View the stack details page using either of the following methods:

    -   On the **Stack Details** page, click the **Incidents** tab in the **Activities** section.
    -   On the **Activities** page, click **Track** > **Incidents**.
    The **Activities** section lists all submitted incidents for the stack.

<table id="table-activities"><tbody><tr><td colspan="2">

 

</td></tr><tr><td>

Activities → Incidents

</td><td>

View and submit incidents of all types, for any stack or resource.

</td></tr><tr><td>

Stacks → Stack Details → Incidents

</td><td>

View and submit incidents for the selected stack.

</td></tr><tr><td>

Resources → Resource Details → Incidents

</td><td>

View and submit incidents for the selected resource.

</td></tr></tbody>
</table>2.  Click **New Incident** and fill in the form:

<table id="table_h4c_y1q_xz"><tbody><tr><td>

Incident type

</td><td>

Type that best matches your need.

</td></tr><tr><td>

Stack / Resource \[related fields\]

</td><td>

Stack and resource that the incident applies to. -   From the **Activities** page: Select the **Stack** from the list of active stacks. Leave the **Resource** field blank if the issue is not associated with a particular resource.
-   From the **Stack Details** page: The **Stack** value is the current stack.
-   From the **Resource** page: The **Resource** value is the current resource.


</td></tr><tr><td>

Describe the issue

</td><td>

Describe the issue that you are experiencing or enter your question. Give full information on the behavior that is the issue.

</td></tr><tr><td>

What is the business impact

</td><td>

Specify how the incident affects your work and the work of others, including your customers.

</td></tr><tr><td>

Attach screenshots, logs, and so on

</td><td>

Click or drop to add files that clarify the issue or question.

</td></tr></tbody>
</table>3.  Click **Submit**.

    The system generates the incident. The **Incidents** tab on the **Activities** page displays a summary.


## What to do next

To view a list of all submitted incidents, navigate to **Activities** &gt; **Incidents**.