---
title: Track an incident
description: Before an incident is resolved and closed, you can view the state of the incident.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/cloud-configuration-governance/cloudmgt-track-incident.html
release: australia
product: Cloud Configuration Governance
classification: cloud-configuration-governance
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Using the Activities page, Cloud User Portal, Cloud Provisioning and Governance, ITOM Cloud Accelerate, IT Operations Management]
---

# Track an incident

Before an incident is resolved and closed, you can view the state of the incident.

## Before you begin

Role required: sn\_cmp.cloud\_service\_user

## Procedure

1.  View the Incidents page using either of the following methods:

    -   On the **Activities** page, click **Track** > **Incidents**.
    -   On the **Stack Details** page, click the **Incidents** tab in the **Activities** section.
    The **Activities** section lists all submitted incidents for the stack.

2.  In the **Incidents** list, click an entry to view details.

<table id="table_mzm_yz3_mz"><tbody><tr><td>

Number

</td><td>

Unique auto-generated number.

</td></tr><tr><td>

Category

</td><td>

Cloud Provisioning and Governance.

</td></tr><tr><td>

Subcategory

</td><td>

-   Performance Issue: issue is associated with operation performance.
-   Request: request for a change.


</td></tr><tr><td>

Short description

</td><td>

Text that the submitter of the incident entered.

</td></tr><tr><td>

Configuration item

</td><td>

CI of the resource for the incident.

</td></tr><tr><td>

Impact

</td><td>

-   Urgency, rated as follows:
-   **1 - High**
-   **2 - Medium**
-   **3 - Low**


</td></tr><tr><td>

State

</td><td>

-   **New**: recently created incident.
-   **Closed**: user in the **Assigned to** field responded to or solved the issue and marked the incident as closed.
-   **Canceled**: the 'Assigned to' user reviewed the issue, did not take action, and canceled the incident.


</td></tr><tr><td>

Assigned to

</td><td>

The user who must respond to the incident.

</td></tr></tbody>
</table>