---
title: Configure alert metrics
description: Configure the metrics you want to be visible for Service Operations Workspace alerts or use the metrics configured with the base system to focus on relevant data for faster troubleshooting.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/configure-alert-metrics-itom.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Service Operations Workspace, Configure, ITOM AIOps, IT Operations Management]
---

# Configure alert metrics

Configure the metrics you want to be visible for Service Operations Workspace alerts or use the metrics configured with the base system to focus on relevant data for faster troubleshooting.

## Before you begin

Ensure you have the Metric Intelligence \(sn\_metrics\_ng\) plugin installed.

Role required: evt\_mgmt\_admin

## Procedure

1.  Navigate to **All** > **Event Management** > **Administration** > **Metrics View Configuration**.

    \[Omitted image "sow-metrics-view-config.png"\] Alt text: Metrics view configuration page

2.  On the Metrics View Configuration page, select **New**.

3.  On the form, fill in the fields.

    For information on the fields, see [Metrics View Configuration form fields](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/metrics-view-config-fields.md).

4.  Select **Submit**.


**Parent Topic:**[Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/workspace-dashboard-use.md)