---
title: Activate Proactive Engagement resolutions for DEX Self-service
description: Review and activate base system Proactive Engagement resolutions to enable end users to self-solve device and application issues by using DEX Self-service.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/digital-end-user-experience-dex/activate-proactive-engage-resolutions.html
release: australia
product: Digital End-User Experience \(DEX\)
classification: digital-end-user-experience-dex
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configuring DEX Self-service, Configure, Digital End-User Experience, IT Operations Management]
---

# Activate Proactive Engagement resolutions for DEX Self-service

Review and activate base system Proactive Engagement resolutions to enable end users to self-solve device and application issues by using DEX Self-service.

## Before you begin

Role required: sn\_dex.admin

## Procedure

1.  Navigate to **All** > **Proactive Engagement** > **Issue Registries**.

2.  Open an issue registry record.

3.  Select the **Active** check box.

4.  Select **Update**.

    For more information about Proactive Engagement, see the [Using Proactive Engagement](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/digital-end-user-experience-dex/using-proactive-engagement.md).