---
title: Install Agent Client Collector on Windows using Microsoft Intune
description: Use Microsoft Intune to install Agent Client Collector \(ACC\) on multiple Windows devices at once, promoting consistent deployment across your organization.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/digital-end-user-experience-dex/bulk-deploy-acc-on-win.html
release: australia
product: Digital End-User Experience \(DEX\)
classification: digital-end-user-experience-dex
topic_type: task
last_updated: "2026-10-23"
reading_time_minutes: 2
breadcrumb: [Deploying DEX to employees, Configure, Digital End-User Experience, IT Operations Management]
---

# Install Agent Client Collector on Windows using Microsoft Intune

Use Microsoft Intune to install Agent Client Collector \(ACC\) on multiple Windows devices at once, promoting consistent deployment across your organization.

## Before you begin

\[Omitted video\] Description: Installing ACC on user devices using Microsoft Intune

-   An agent registration key must be created. For more information, see [Create an ACC registration key](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/digital-end-user-experience-dex/create-acc-reg-key.md).
-   The ACC agent must be uninstalled from your candidate test devices. For more information, see [Uninstall the Agent Client Collector agent from a device](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/digital-end-user-experience-dex/uninstall-acc-agent.md).

Role required: agent\_client\_collector\_admin

## About this task

Your organization might have a different method to accomplish this task.

To mass-deploy ACC using Microsoft Configuration Manager instead, see [Bulk deploy Agent Client Collector on Windows using Microsoft Configuration Manager](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/digital-end-user-experience-dex/bulk-deploy-acc-on-win-mcm.md).

## Procedure

1.  On the ServiceNow instance, download the installation package:

    1.  Navigate to **All** > **Agent Client Collector** > **Deployment** > **Agent Downloads**.

    2.  Download the MSI installer by selecting the download icon \[Omitted image "icon-download-blue.png"\] Alt text: under the Windows Downloads section.

    3.  Copy the command from the Single-line installer commands section of **Agent Client Downloads**.

2.  In Microsoft Intune, navigate to **Apps** > **Windows**.

3.  Select **Create**.

4.  From the **Select app type** drop-down menu, select **Line-of-business app**, then select **Select**.

    **Note:** Depending on your setup, you might have to select **Win 32 app**.

5.  Select **Select app package file**, browse to the folder where you stored the ACC installation package file, and select **OK**.

6.  Complete the Add app form.

<table id="table_brt_shm_pgc"><thead><tr><th>

Tab

</th><th>

Steps

</th></tr></thead><tbody><tr><td>

**App information**

</td><td>

Complete the required fields as shown in the following procedure.1.  Name your application.
2.  Enter a recognizable description.
3.  In the **Publisher** field, enter ServiceNow.
4.  Paste the command that you copied earlier into the **Command-line arguments** field and remove the content before `/quiet`.
5.  In the command string `/quiet /qn /norestart CONNECT_WITHOUT_MID="true" ACC_CNC="*ACC\_CNC*" REGISTRATION_KEY="*REGISTRATION KEY*" INSTANCE_URL="*INSTANCE URL*" LOCALUSERNAME="*local user name*"`, confirm or enter the variable parameters as follows:
    -   ACC\_CNC: gateway URL for your region
    -   REGISTRATION KEY: ACC registration key
    -   INSTANCE\_URL: URL that contains your ServiceNow instance name
    -   LOCALUSERNAME: `SYSTEM`


</td></tr><tr><td>

**Scope tags**

</td><td>

Define the scope tags to control role-based access to the objects you create, then select **Next**.This setting is optional.

</td></tr><tr><td>

**Assignments**

</td><td>

Define the groups, users, and devices to which you want to deploy the ACC, then select **Select**.

</td></tr></tbody>
</table>7.  Select **Next**.

8.  Review the settings, then select **Create**.

    You can view the ACC application in the application list. After users check in and are synchronized with Microsoft Intune, the silent installation process begins.

9.  Do one of the following to monitor the deployment status:

    -   In Microsoft Intune, select your newly created application.
    -   Review the log file on the endpoint devices: `C:\ProgramData\ServiceNow\agent-client-collector\log\acc.log`.
    -   On an endpoint device, search for **Services** and check the status for Agent Client Collector.