---
title: DEX metric rule creation
description: Create a metric rule to define thresholds for performance metrics and trigger alerts when a threshold is breached.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/digital-end-user-experience-dex/create-metric-rules-dex.html
release: australia
product: Digital End-User Experience \(DEX\)
classification: digital-end-user-experience-dex
topic_type: task
last_updated: "2026-10-27"
reading_time_minutes: 1
keywords: [metric rule, create metric rule, performance metrics, alert thresholds, metric criteria]
breadcrumb: [Managing alert rules, Configure, Digital End-User Experience, IT Operations Management]
---

# DEX metric rule creation

Create a metric rule to define thresholds for performance metrics and trigger alerts when a threshold is breached.

## Before you begin

Role required: sn\_dex.admin

## Procedure

1.  Specify the configuration item for the metric rule.

    For details, see [Specify the configuration item for a metric rule](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/digital-end-user-experience-dex/specify-metric-rule-applications.md).

2.  Define the alert criteria.

    For details, see [Define alert criteria](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/digital-end-user-experience-dex/define-alert-metric-criteria.md).

3.  Add an alert action.

    For details, see [Add an alert action](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/digital-end-user-experience-dex/add-alert-action.md).

4.  Define the alert rule name and status.

    For details, see [Define alert rule name and status](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/digital-end-user-experience-dex/define-alert-name-state.md).