---
title: Incidents from alerts
description: An agent or IT operator can create an incident from a DEX alert so that an L1 agent can address the issue.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/digital-end-user-experience-dex/incident-from-alert.html
release: australia
product: Digital End-User Experience \(DEX\)
classification: digital-end-user-experience-dex
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [DEX alerts, Monitor application performance, Manage employee experience, Digital End-User Experience, IT Operations Management]
---

# Incidents from alerts

An agent or IT operator can create an incident from a DEX alert so that an L1 agent can address the issue.

As a response to the alerts, the IT operator can create an incident. The DEX alert-related information is available on the origin card of the incident. You can view the number of impacted devices and impacted users. To access the DEX alert information, you need the Incident management for Service Operations Workspace plugin \(`com.snc.uib.sow_incident`\) starting with version 7.1.0.

\[Omitted image "alert-incident.png"\] Alt text: Incident from alerts