---
title: Proactive Engagement reference
description: Reference topics provide additional information about the cards, lists, and forms that help you configure and use Proactive Engagement.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/digital-end-user-experience-dex/proactive-engagement-reference.html
release: australia
product: Digital End-User Experience \(DEX\)
classification: digital-end-user-experience-dex
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Reference, Digital End-User Experience, IT Operations Management]
---

# Proactive Engagement reference

Reference topics provide additional information about the cards, lists, and forms that help you configure and use Proactive Engagement.