---
title: Proactive Engagement solution
description: The base system solution detects and enables you to resolve high disk usage issues by providing a detailed self-help instruction specific to the operating system.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/digital-end-user-experience-dex/proactive-engagement-solution.html
release: australia
product: Digital End-User Experience \(DEX\)
classification: digital-end-user-experience-dex
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use Proactive Engagement, Digital End-User Experience, IT Operations Management]
---

# Proactive Engagement solution

The base system solution detects and enables you to resolve high disk usage issues by providing a detailed self-help instruction specific to the operating system.

There are two base system resolutions provided by the ServiceNow Proactive Engagement.

-   Check system disk usage for Windows
-   Check system disk usage for Mac

These base system solutions can be accessed from the **Metric rules** tab in the DEX Administration. These metric rules are created to monitor the disk usage on end-user devices and triggers the alert action when it exceeds the set criteria. To use this metric rule for issue detection and employee engagement to enable self-remediation, activate the rule.

1.  Navigate to **Workspaces** > **Service Operations Workspace** > **DEX Administration** > **Metric rules**.
2.  Select **Name the rule**.
3.  Select **Active** under rule status.

**Parent Topic:**[Using Proactive Engagement](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/digital-end-user-experience-dex/using-proactive-engagement.md)