---
title: Device issue remediation
description: You can create a remedial action or modify an existing one after you configure the remedial action framework. Remedial action enables you to trigger an action on the impacted device.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/digital-end-user-experience-dex/remediate-issue-device.html
release: australia
product: Digital End-User Experience \(DEX\)
classification: digital-end-user-experience-dex
topic_type: concept
last_updated: "2026-10-23"
reading_time_minutes: 1
breadcrumb: [Creating DEX remedial actions, Configure, Digital End-User Experience, IT Operations Management]
---

# Device issue remediation

You can create a remedial action or modify an existing one after you configure the remedial action framework. Remedial action enables you to trigger an action on the impacted device.

## Single device remedial action

You can execute a remedial action on a single device by navigating to the device health page to resolve the issue. You can view the details of all the remedial actions applied and their status.

\[Omitted image "ra-adh.png"\] Alt text: Remedial action on a single device

## Bulk remedial action

Remedial actions on multiple devices enable DEX engineers and computing teams to manage the health of the end-user experience proactively. DEX engineers can select multiple devices to execute the remedial action at the same time. Remedial actions are available for bulk remediation when a DEX administrator selects the **Available for bulk remediation** option for a remedial action. After the bulk remedial action is executed, DEX engineers can view the status of the remedial action executed on the selected devices.

\[Omitted image "bulk-ra.png"\] Alt text: Bulk remedial action