---
title: View Zoom room metrics
description: View detailed metrics for your organization's Zoom rooms using DEX.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/digital-end-user-experience-dex/view-zoom-room-metrics.html
release: australia
product: Digital End-User Experience \(DEX\)
classification: digital-end-user-experience-dex
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Monitor application performance, Manage employee experience, Digital End-User Experience, IT Operations Management]
---

# View Zoom room metrics

View detailed metrics for your organization's Zoom rooms using DEX.

## Before you begin

Role required: admin

-   DEX must be set up for Zoom. For more information, see [Configuring DEX for Zoom](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/digital-end-user-experience-dex/configuring-DEX-for-Zoom.md)
-   Advanced monitoring must be configured to monitor Zoom calls with DEX. For more details, see [Enable application monitoring](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/digital-end-user-experience-dex/enable-app-monitor.md).

## Procedure

1.  Navigate to **Workspaces** > **Service Operations Workspace**.

2.  In the primary navigation pane, select the Applications icon \[Omitted image "icon-applications.png"\] Alt text:.

3.  Select **Zoom**.

4.  Select **Zoom rooms** under **Application metrics**.

5.  Select start and end dates, then select **Go**.

    **Note:** The date range is limited to a maximum of 48 hours within the past 30 days, based on the UTC time.

    The Zoom rooms details appear in a table that includes the room name, room ID, and the total number of issues. A pie chart also shows the distribution of the Zoom room issues.

6.  Select the issue count link to open the **Details** tab, where you can view the issues and the time they occurred.