---
title: AI in Discovery
description: AI-powered features in Discovery help administrators investigate missing CI attributes, diagnose discovery errors, manage certificates, and request firewall rules using automation and generative AI.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/discovery/exploring-ai-in-discovery.html
release: australia
product: Discovery
classification: discovery
topic_type: concept
last_updated: "2026-07-06"
reading_time_minutes: 1
keywords: [Now Assist, generative AI, Discovery, agentic workflow, pattern diagnostic, certificate renewal, firewall rules, error framework]
breadcrumb: [Discovery, ITOM Visibility, IT Operations Management]
---

# AI in Discovery

AI-powered features in Discovery help administrators investigate missing CI attributes, diagnose discovery errors, manage certificates, and request firewall rules using automation and generative AI.

Discovery includes several AI-powered features. All features require ServiceNow Otto for IT Operations Management \(ITOM\) to be installed.

**Note:** Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-native-sku-overview.md).

|AI feature|Description|Use case|Resources|
|----------|-----------|--------|---------|
|Pattern diagnostic agentic workflow|Investigates missing CI attributes in pattern-based discovery. The workflow identifies the attribute gap, parses discovery logs, determines the root cause, and suggests a remediation — all from the ServiceNow Otto panel. Uses two agents: the Pattern diagnostic agent and the EF Remediation Agent.|A discovery administrator notices that a CI attribute is missing and wants to identify the root cause and a fix without manually navigating discovery logs and tables.|[Pattern Diagnostic agentic workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/discovery/pattern-diagnostic-agentic-workflow.md)|
|AI Insights for discovery errors|Analyzes current Discovery errors and surfaces the highest-impact and highest-leverage errors in the Discovery Admin Workspace Diagnostics page. Each insight includes a summary of affected schedules and devices, and recommended remediation steps. Powered by ServiceNow Otto for Error Framework.|A discovery administrator wants to quickly identify which errors to resolve first to have the greatest effect on discovery health, without reviewing every error individually.|[Discovery Admin Workspace Diagnostics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/discovery/discovery-admin-workspace-diagnostics.md)|