---
title: Acknowledge viewed alerts in Express List
description: Acknowledge alerts that you’ve viewed to remove clutter in the Express List pane.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/event-management/acknowledge-alerts.html
release: australia
product: Event Management
classification: event-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Manage alert states in Express List, Assign and manage alerts, Express List, Event Management, ITOM AIOps, IT Operations Management]
---

# Acknowledge viewed alerts in Express List

Acknowledge alerts that you’ve viewed to remove clutter in the Express List pane.

## Before you begin

Role required: evt\_mgmt\_operator, evt\_mgmt\_admin

**Note:** The evt\_mgmt\_user role is view-only and does not have permission to perform this action.

## About this task

Use Acknowledge to denote that the alert is known, and can temporarily be ignored. Do not use Acknowledge to mark an alert as needing attention.

## Procedure

1.  Navigate to **Workspaces** > **Service Operations Workspace**.

2.  From the navigation bar, select the Express list icon \[Omitted image "express-list1.png"\].

3.  Acknowledge selected alerts.

    You can acknowledge alerts regardless of whether you are working in the main pane or in the preview panel. The preview panel opens only when a single alert or alert group is selected.

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Location

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Action

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**The Express List pane**

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1.  In the Express List pane, select the alert to acknowledge.

You can select more than one alert row.

**Note:** You can perform the action on up to 1,000 alerts simultaneously by selecting the **Select All** check box in the Active alerts list. \[Omitted image "el-select-all.png"\] Alt text: Select All check box.

To display the individual alerts inside a group, select the chevron icon \(\[Omitted image "icon-chevron.png"\] Alt text: Chevron icon.\) at the beginning of the alert group row.

2.  From the **Close** drop-down list at the top right of the alert list, select **Acknowledge**.


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**The Express List preview panel for group alerts**

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1.  Select an alert group row check box.
2.  In the **Alerts in group** tab, select an alert tile.
3.  Select the more actions icon \(\[Omitted image "more-actions-icon.png"\] Alt text: More actions icon\).
4.  Select **Acknowledge**.


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## Result

The alert is acknowledged and its status is displayed at the top of the preview panel.