---
title: Collaborate from within an alert
description: You can collaborate with colleagues and write work notes while working in an alert.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/event-management/em-collaborate-from-alert.html
release: australia
product: Event Management
classification: event-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [View alert information, Use, Event Management, ITOM AIOps, IT Operations Management]
---

# Collaborate from within an alert

You can collaborate with colleagues and write work notes while working in an alert.

## Before you begin

Role required: evt\_mgmt\_admin, evt\_mgmt\_operator, or evt\_mgmt\_user

## About this task

You can select to work either in a compact view of Connect that overlays the standard user interface or in a full-screen workspace. The conversations are not copied into the alert.

## Procedure

1.  Navigate to **All** > **Event Management** > **All Alerts**.

2.  Click the required alert.

3.  In the alert screen, click **Follow**.

    The label of the button changes to **Following**, showing the current connection to collaboration status.

4.  To view the Connect sidebar in a full window, click the down arrow in the **Follow** button and select **Open Connect Full**.

    You can write text in the **Worknote** field. This text is not copied into the alert.

5.  To collaborate with colleagues or with support, click the **Add User** icon.

6.  To conclude the Connect collaboration session, click **Following**.


**Parent Topic:**[View alert information](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/event-management/t_EMViewAlert.md)