---
title: Alert enrichment automations
description: Configure alert enrichment rules to automatically add context and metadata to incoming alerts for better analysis and response.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/event-management/enrich-alerts.html
release: australia
product: Event Management
classification: event-management
topic_type: task
last_updated: "2024-12-19"
reading_time_minutes: 1
keywords: [Event Management, alert enrichment, automation rules]
breadcrumb: [Configure Event Management using ServiceNow Otto for Setup, Configure, Event Management, ITOM AIOps, IT Operations Management]
---

# Alert enrichment automations

Configure alert enrichment rules to automatically add context and metadata to incoming alerts for better analysis and response.

## Before you begin

Verify you have installed the ITOM AIOps and ServiceNow Otto for IT Operations Management \(ITOM\) plugins.

Ensure you're in the Configure IT Operations Management page.

Role required: evt\_mgmt\_admin or evt\_team\_operator

## About this task

Alert enrichment rules automatically enhance incoming alerts with additional context such as configuration item details, service mappings, and operational metadata. This enrichment helps operations teams understand the business impact and take appropriate action more quickly.

## Procedure

1.  Navigate to **Configuration Summary** > **Event Management** > **Alert response**.

2.  Expand **Alert response**.

3.  Select **Enrich alerts**.

    A list of enrich alert automations appear.

4.  Select **+Create automation**.

    The Enrich alerts page opens.

5.  Follow the steps in [Create Enrich automation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/event-management/enrich-alert-sow-itom.md).

6.  To complete the setup, select **Mark as configured**.