---
title: Configure ServiceNow Otto for IT Operations Management \(ITOM\)
description: Enable Event Management users to view alert analyses that ServiceNow Otto for ITOM creates using generative AI.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/event-management/now-assist-itom-configure.html
release: australia
product: Event Management
classification: event-management
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
keywords: [generative AI for IT Operations Management, generative AI for ITOM, configuration]
breadcrumb: [Express List, Event Management, ITOM AIOps, IT Operations Management]
---

# Configure ServiceNow Otto for IT Operations Management \(ITOM\)

Enable Event Management users to view alert analyses that ServiceNow Otto for ITOM creates using generative AI.

**Note:** Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-native-sku-overview.md).

-   **[Configure the manage alerts autonomously agentic workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/event-management/configure-manage-alerts-autonomously-workflow.md)**  
Configure an alert management rule to operate the manage alerts autonomously agentic workflow manually or automatically.

**Parent Topic:**[Express List in the Service Operations Workspace for ITOM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/event-management/express-list.md)