--- title: Health Log Analytics description: The ServiceNow Health Log Analytics application helps prevent IT issues before your users are affected. It helps you identify the root cause of an issue by enabling you to triage related logs and analyze the raw data. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/health-log-analytics/hla-landing-page.html release: australia product: Health Log Analytics classification: health-log-analytics topic_type: reference last_updated: "2026-03-12" reading_time_minutes: 2 keywords: [Health Log Analytics, HLA, overview, introduction] breadcrumb: [ITOM AIOps, IT Operations Management] --- # Health Log Analytics The ServiceNow® Health Log Analytics application helps prevent IT issues before your users are affected. It helps you identify the root cause of an issue by enabling you to triage related logs and analyze the raw data. Health Log Analytics collects raw log data streaming into your instance and structures textual data into key-value pairs. It detects meaningful patterns in the data, and when it discovers an anomaly, it sends an event to the Event Management application. Health Log Analytics is available in the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/application/06a71b1367e4130051c9027e2685ef1e/1.6.0?referer=%2Fstore%2Fsearch%3Flistingtype%3Dallintegrations%25253Bancillary_app%25253Bcertified_apps%25253Bcontent%25253Bindustry_solution%25253Boem%25253Butility%25253Btemplate%26q%3DPatterns&sl=sh). ## Request apps on the Store Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). ## Get started ## Health Log Analytics licensing The ServiceNow AI Platform® uses a licensing method where your organization is billed for using Health Log Analytics, which is available as a separate license from ITOM AIOps. The ServiceNow Product Documentation doesn't provide information on prices, packaging, or other details determined by your organization customer contract. For general information about licensing and subscriptions, see [ITOM/OT SU Licensing and subscriptions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/itom-su-licensing-landing-page.md). ## Dependencies For a list of Health Log Analytics plugin dependencies, see [Plugins or applications installed with ITOM AIOps](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/plugin-app-itom-health.md). ## Troubleshoot and get help - [Ask questions and explore other resources for in the ServiceNow Community](https://www.servicenow.com/community/) - [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) - [Contact Customer Service and Support](https://support.servicenow.com/now)