---
title: Add a KB article to a Log Analytics alert
description: Add your own knowledge base \(KB\) article to an alert that was generated by Health Log Analytics. For example, you can provide additional information that might help to resolve the underlying issue.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/health-log-analytics/hla-op-alert-add-kb-sow.html
release: australia
product: Health Log Analytics
classification: health-log-analytics
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
keywords: [knowledge base articles, KB articles, alerts, Health Log Analytics, log analytics alerts, alert management, knowledge management]
breadcrumb: [Analyzing and resolving alerts, Health Log Analytics, ITOM AIOps, IT Operations Management]
---

# Add a KB article to a Log Analytics alert

Add your own knowledge base \(KB\) article to an alert that was generated by Health Log Analytics. For example, you can provide additional information that might help to resolve the underlying issue.

## Before you begin

This feature is supported in the Health Log Analytics application, Version 22.0.12 - December 2021 and later, and the Health Log Analytics Viewer application, Version 21.0.0 - December 2021 and later. These applications are available from the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home).

Role required: evt\_mgmt\_operator or evt\_mgmt\_admin

## Procedure

1.  Open a Log Analytics alert.

    1.  In the Service Operations Workspace, select the lists icon \(\[Omitted image "icon-lists-sow.png"\] Alt text: Lists icon.\).

    2.  Select the appropriate list in the Alerts sub-list and navigate to the desired alert.

        In the **All Alerts** list, alerts that were generated by Health Log Analytics have the value **Log Analytics** in the **Source** column.

    3.  Select the alert number.

2.  Select the more actions icon \(\[Omitted image "icon-more-actions-sow.png"\] Alt text: More Actions icon.\) at the top right of the **Details** tab and then choose **Create KB article for this issue** from the list.

3.  On the form, fill in the fields.

<table id="table_r25_ntb_gtb"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Knowledge base

</td><td>

The knowledge base where the new KB article is stored. By default, this value is the Health Log Analytics knowledge base.

</td></tr><tr><td>

Workflow

</td><td>

\(Read-only\) The status of the KB article.When you publish the article, its status automatically changes from Draft to Published.

</td></tr><tr><td>

Category

</td><td>

The category of the component that caused the alert.

</td></tr><tr><td>

Short description

</td><td>

Summary of the KB article.

</td></tr><tr><td>

Article body

</td><td>

Content of the KB article.

</td></tr></tbody>
</table>4.  Select **Save**.

5.  When the content of the article is final, select **Publish**.


## Result

The KB article is added to the selected alert.