---
title: Applying the CSDM guidelines to ITOM AIOps
description: ITOM AIOps helps you track and maintain the health of services in your organization. ITOM AIOps CSDM reference serves as a foundational blueprint for maintaining optimal IT operations by standardizing data models and processes. The main goal is to help you understand the two main capabilities that work together within the CSDM framework.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/itom-health-use-case-product-view.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Explore, ITOM AIOps, IT Operations Management]
---

# Applying the CSDM guidelines to ITOM AIOps

ITOM AIOps helps you track and maintain the health of services in your organization. ITOM AIOps CSDM reference serves as a foundational blueprint for maintaining optimal IT operations by standardizing data models and processes. The main goal is to help you understand the two main capabilities that work together within the CSDM framework.

ITOM AIOps consists of two main capabilities that use the CSDM framework.

-   **Event Management**

    Event Management gathers alerts from infrastructure events captured by third-party monitoring tools. Event Management uses IT-related information gathered by Discovery to map alerts to CIs. Based on the collected information, Event Management then provides dashboards showing a consolidated view of all service-impact events.

-   **Metric Anomaly Detection**

    Proactively analyzes your IT infrastructure to spot issues and prevent service outages. Using advanced machine learning to analyze information about your IT infrastructure, the application automatically determines dynamic thresholds and identifies anomalies that may indicate potential service outages.


For CSDM set-up information, see [Implementing the CSDM framework in stages](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/csdm-implementation-stages.md).

For more information on CSDM framework, see [Exploring the CSDM model](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/csdm-content-frame-exploring.md).