---
title: Exploring Metric Intelligence
description: Learn more about using Metric Intelligence to analyze metric data and identify anomalies.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/metric-intelligence/exploring-metric-intelligence.html
release: australia
product: Metric Intelligence
classification: metric-intelligence
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Metric Intelligence, IT Operations Management]
---

# Exploring Metric Intelligence

Learn more about using Metric Intelligence to analyze metric data and identify anomalies.

## Metric Intelligence overview

Metric Intelligence helps identify and prevent potential service outages. Based on historical metric data, Metric Intelligence indicates anomalous behavior of CIs which events might not capture.

## Metric Intelligence users

<table id="table_o3l_jxq_ydc"><thead><tr><th>

User

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Event Management user\[evt\_mgmt\_user\]

</td><td>

Can view alerts and their underlying metrics.

</td></tr><tr><td>

Event Management administrator\[evt\_mgmt\_admin\]

</td><td>

Can configure all metric definitions and connector settings.

</td></tr><tr><td>

Operator\[evt\_mgmt\_operator\]

</td><td>

Can view all metric definitions and connector settings.

</td></tr></tbody>
</table>## Metric Intelligence workflow

The following illustration describes the layout and data flow within the Metric Intelligence application.

## Metric Intelligence benefits

<table id="table_r3l_jxq_ydc"><thead><tr><th>

Benefit

</th><th>

Feature

</th><th>

Users

</th></tr></thead><tbody><tr><td>

Monitor your system’s health, performance, and availability through automated collection of events and metrics, leveraging automated configurations.

</td><td>

[Agent Client Collector Monitoring](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/agent-client-collector/acc-monitoring-landing-page.md)

</td><td>

NOC Operator, Event Management administrator

</td></tr><tr><td>

Reduce noise by promoting only the most meaningful anomalies.

</td><td>

[View anomaly alerts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/metric-intelligence/view-metrics-anomaly-alerts.md)

 [Create metric rules](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/metric-intelligence/create-metric-rules.md)

</td><td>

Event Management administrator

</td></tr><tr><td>

Detect anomalies with AI-based anomaly detection, either with unsupervised machine-learning abnormal pattern detection \(no user intervention\), or by setting deterministic alert rules \(manually setting a static threshold\).

</td><td>

[How Health Log Analytics generates alerts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/health-log-analytics/hla-op-anomalies-detecting.md)

</td><td>

Event Management administrator

</td></tr><tr><td>

Improve resolution time on open alerts and incidents with raw metric data visualization.

</td><td>

[Metric Explorer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/metric-intelligence/agent-workspace-ops-intelligence.md)

</td><td>

NOC Operator, Event Management administrator

</td></tr></tbody>
</table>## What to explore next

To learn more about configuring and using Metric Intelligence, see:

-   [Configuring Metric Intelligence](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/metric-intelligence/configuring-metric-intelligence.md)
-   [Optimizing Metric Intelligence](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/metric-intelligence/optimizing-metric-intelligence.md)
-   [Metric Intelligence reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/metric-intelligence/metric-intelligence-reference.md)