---
title: Metric Intelligence
description: ServiceNow Metric Intelligence provides the ability to capture, and then explore and analyze operational metrics data, identifying and indicating anomalies. Metric Intelligence generates anomaly alerts that can be promoted to IT alerts and appear on the Service Operations Workspace and service health dashboard. You can leverage this analysis to prevent potential service outages.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/metric-intelligence/operational-metrics.html
release: australia
product: Metric Intelligence
classification: metric-intelligence
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [IT Operations Management]
---

# Metric Intelligence

ServiceNow® Metric Intelligence provides the ability to capture, and then explore and analyze operational metrics data, identifying and indicating anomalies. Metric Intelligence generates anomaly alerts that can be promoted to IT alerts and appear on the Service Operations Workspace and service health dashboard. You can leverage this analysis to prevent potential service outages.

## Get started

<table id="table_a4s_lrq_ydc" class="nav-card presentation"><tbody><tr><td>

[Explore\[Omitted image "bus-explore.svg"\] Alt text:](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/metric-intelligence/exploring-metric-intelligence.md)Learn the key features and business value that the Metric Intelligence application offers.

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[Configure\[Omitted image "bus-sdlc.svg"\] Alt text:](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/metric-intelligence/configuring-metric-intelligence.md)Configure the features and components to enable Metric Intelligence.

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[Optimize\[Omitted image "bus-customer-happy.svg"\] Alt text:](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/metric-intelligence/optimizing-metric-intelligence.md)Manage metrics, events, alerts and anomalies to get the most out of your metric data.

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[Reference\[Omitted image "bus-learn.svg"\] Alt text:](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/metric-intelligence/metric-intelligence-reference.md)Get additional information on Metric Intelligence settings and properties.

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